Jason Reno
Rogersville
Summary
Seasoned Employee/Operations Manager with a proven track record at Rentokil, excelling in inventory management and team building. Empowered staff through effective training and performance evaluations, leading to enhanced accountability and improved service quality. Committed to safety protocols and customer retention, fostering strong relationships that drive repeat business.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Operations Manager
Renokil/Terminix (Ehrlich)
01.2021 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory of materials and equipment to achieve timely and accurate delivery of goods and services.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts during On Call.
CFT/Certified Field Trainer
Rentokil/JC Ehrlich
10.2018 - 01.2021
- Ensured that Field Service Protocols were executed the right way.
- Promoted a positive learning environment through engaging activities and interactive discussions.
- Be a peer to new hires, plus other existing colleagues.
- Weekly follow-ups with new hires.
- Input on Weekly Team Operations Calls.
- Help to make the new hire feel comfortable during training. To encourage them to be the best at what they do!
- Established clear objectives for each training session, ensuring measurable progress towards goals.
Service Specialist
Rentokil/Steritech
07.2008 - 10.2018
- Route completion in a timely manner.
- Knowledge of Third Party and Internal Auditing.
- Communication with clients in a professional manner.
- Perform work in a safety minded workplace.
- Working together with other colleagues and clients to introduce managed solutions.
- Consistently met or exceeded performance metrics related to service quality, response time, and customer satisfaction scores.
- Handled escalated customer concerns with professionalism, resulting in improved relationships and repeat business.
- Followed instructions from supervisor regarding daily job tasks and duties.
- Positively engaged with customers and maintained professional appearance as company representative.
- Reported issues to property manager so effective resolutions could be put into place.
Service Specialist
East Tennessee Pest Control
01.2008 - 07.2008
- Introduction to the Pest Control Industry
- Scheduling Route Work
- Safety,handling and storage of pesticides.
- Completion of route work.
- Introduction of communication with clients.
General Laborer
HDK Industries
06.1996 - 10.2007
- Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
- Performed general housekeeping and cleaning tasks.
- Second and Third shift fill-in supervisor
- Preventive and scheduled maintenance on machinery.
- Troubleshooting of breakdowns in and around machinery.
- Assisted team members with tasks that require group effort.
Education
High School Diploma -
Cherokee High School
Rogersville, TN05-1993
Skills
- Inventory management
- Team building
- Time management
- Safety protocols
- Performance monitoring
- Quality assurance controls
- Customer retention
- Performance evaluation
- Employee training
- Performance evaluations
- Cost control
- Document control
- Budget development and management
Certification
Pesticide License holder in the State of Tennessee
Timeline
Operations Manager
Renokil/Terminix (Ehrlich)
01.2021 - Current
CFT/Certified Field Trainer
Rentokil/JC Ehrlich
10.2018 - 01.2021
Service Specialist
Rentokil/Steritech
07.2008 - 10.2018
Service Specialist
East Tennessee Pest Control
01.2008 - 07.2008
General Laborer
HDK Industries
06.1996 - 10.2007
High School Diploma -
Cherokee High School
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