Jason Rivera
Miami Beach
Summary
Exceptional background in management leadership, merchandising, product placement, selling strategies, selling behaviors. Strong Visual Merchandising skill and ability to drive business through creativity fashion and commerciality.
Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success.
Overview
13
13
years of professional experience
Work History
Store Director
J crew factory
Miami
09.2023 - Current
Team Leadership & Business Growth
- Lead the team to maintain a strong connection with every aspect of the brand.
- Drive business performance and profitability through strategic leadership.
Customer Experience Excellence
- Create exceptional customer experiences via personalized service standards.
- Engage proactively with customers and resolve concerns swiftly.
- Guide the team to consistently deliver service excellence.
Operational Management
- Oversee daily store operations, systems, and technology.
- Ensure team accountability for all operational processes and performance.
Talent Management & Development
- Recruit, train, and develop diverse talent reflective of the communities served.
- Build a high-performing and inclusive team culture.
Collaboration & Communication
- Partner with the District Manager and store leadership to foster a collaborative environment.
- Provide actionable feedback to influence product assortment and visual merchandising.
Performance & Goal Achievement
- Ensure the team is aligned and motivated to exceed sales and service goals.
- Monitor performance metrics to maintain best-in-class customer service.
General Manager
Gap Inc
Miami
03.2018 - 09.2023
- Overseeing operations of a multimillion dollar business with over 20 employees
- Developing and executing strategies to maximize profitability and efficiency
- Developing and managing budgets to ensure fiscal responsibility and sales goals
- Implementing new systems and processes to increase productivity & efficiency
- Analyzing operational data to identify areas for improvement
- Building and maintaining relationships with vendors, and customers
- Leading hiring, onboarding, and training processes
- Performance management, including coaching and mentoring
- Ensuring compliance with local, state, and federal regulations
Flagship Store visual Manger
H&M
05.2013 - 01.2018
- Developed and implemented visual merchandising strategies to improve customer experience and drive sales
- Managed inventory control, stock rotation, and merchandise displays
- Supervised and trained a team of +15 visual merchandisers
- Created and maintained accurate visual plans, schematics, and reports
- Conducted regular store visits to ensure visual standards are met and maintained
Education
High school Diploma - math
Harris H Truman High school
Skills
- PowerPoint
- Selling strategies
- Business strategy
- Customer engagement
- Operational oversight
- Talent development
- Sales forecasting
- Fashion merchandise
References
Upon request
Roles And Responsibilities
- Overseeing operations of a multimillion dollar business with over 20 employees
- Developing and executing strategies to maximize profitability and efficiency
- Developing and managing budgets to ensure fiscal responsibility and sales goals
- Implementing new systems and processes to increase productivity & efficiency
- Analyzing operational data to identify areas for improvement
- Building and maintaining relationships with vendors and customers
- Leading hiring, onboarding, and training processes
- Performance management, including coaching and mentoring
- Ensuring compliance with local, state, and federal regulations
- Responsible for the management, coordination, and execution of merchandising activities within a retail environment
- Developed and implemented strategies to maximize sales and profitability
- Ensured compliance with merchandising standards, guidelines, and policies
- Coordinated the development and delivery of product information to ensure accurate pricing, promotions, and product availability
- Developed, tracked, and monitored merchandising budgets
- Analyzed sales data to identify trends and recommend strategies to increase sales
- Managed and trained merchandising staff to ensure effective and efficient operations
- Developed and implemented visual merchandising strategies to improve customer experience and drive sales
- Managed inventory control, stock rotation, and merchandise displays
- Supervised and trained a team of +15 visual merchandisers
- Created and maintained accurate visual plans, schematics, and reports
- Conducted regular store visits to ensure visual standards are met and maintained
Timeline
Store Director
J crew factory
09.2023 - Current
General Manager
Gap Inc
03.2018 - 09.2023
Flagship Store visual Manger
H&M
05.2013 - 01.2018
High school Diploma - math
Harris H Truman High school