Dynamic Team Lead with a strong track record in employee training and workflow management. Proven ability to implement process improvements, driving operational efficiency and team performance.
Overview
32
32
years of professional experience
Work History
Team Lead
Globe Life Liberty National Division
McKinney, TX
01.2010 - Current
Lead team in achieving operational goals through effective communication and strategic planning.
Developed training programs to enhance team performance.
Work email requests from the field agency and customers.
Mentored clerks and ensure a 48 hour email turnaround time.
Computer Operator
Globe Life Liberty National Division
McKinney, TX
01.1997 - 01.2010
Operated mainframe systems to ensure uninterrupted data processing and system performance.
Monitored and resolved technical issues, maintaining optimal functionality of computer operations.
Conducted regular data backups and system checks to prevent data loss and maintain security protocols.
Generated reports covering details about data, system operation, and error monitoring.