Jason Santiago
Jersey City
Summary
Dynamic front desk receptionist with proven expertise in customer service, time management, and team collaboration. Bilingual in Spanish and English, ready to enhance guest experiences and operational efficiency.
Overview
7
7
years of professional experience
Work History
Front Desk Receptionist
Extended Stay America
Secaucus, NJ
07.2021 - Current
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Delivered exceptional customer service, addressing guest inquiries and resolving issues promptly.
- Coordinated room bookings and maintained accurate reservation records using property management systems.
- Maintained cleanliness and organization of the front desk area, enhancing overall guest experience.
- Trained new staff on front desk procedures and customer service best practices, fostering a collaborative environment.
- Communicated effectively with housekeeping and maintenance teams to ensure timely room readiness.
- Collected payments, processed transactions, and updated relevant records.
Head Barback
Birch
Hoboken, NJ
05.2019 - 03.2020
- Supervised barback team to ensure efficient service during peak hours
- Managed inventory levels and organized supplies for seamless operations
- Trained new staff on bar procedures and equipment use
- Collaborated with bartenders to optimize drink preparation workflows
- Monitored compliance with health and safety regulations in work areas
- Demonstrated excellent multitasking abilities, balancing multiple responsibilities simultaneously while maintaining attention to detail in a fast-paced setting.
Education
High School Diploma -
Hoboken Highschool
Hoboken, NJSkills
- Customer service
- Time management
- Team collaboration
- Hospitality services
- Excel proficiency
- Leadership & Motivation
- Decision-Making Under Pressure
- Handling Escalations
- Bilingual (Spanish and English)
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Front Desk Receptionist
Extended Stay America
07.2021 - Current
Head Barback
Birch
05.2019 - 03.2020
High School Diploma -
Hoboken Highschool