Jason Smith
Bowling Green,KY
Summary
Self-motivated small business owner with a proven track record at The Cake Shop, excelling in business operations, customer service, and social media marketing. Proficient in networking, to expand customer base and boost sales, while fostering a team-oriented environment. Background in increasing profits, reducing costs, and transforming customer service standards.
Prepared to start a new career and make meaningful contributions with commitment and drive.
Overview
21
21
years of professional experience
Work History
Shop Owner
The Cake Shop LLC
04.2018 - 01.2025
- Maintained accurate financial records, including sales reports, expense tracking, and budget management.
- Developed loyal customer base by consistently delivering high-quality products and personalized service.
- Managed inventory levels efficiently, ensuring optimal stock availability and minimizing overhead costs.
- Established strong relationships with vendors, leveraging these connections for exclusive access to new products or preferential buying terms.
- Organized successful promotional events to generate increased foot traffic in the store, leading to higher sales conversions.
- Expanded customer reach through active engagement on social media platforms, promoting the shop''s unique offerings while building an online community of brand advocates.
- Developed and implemented our user friendly website from the ground up using Wix, online design.
Assistant Store Manager
Party City
04.2016 - 04.2018
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Lead Cake and Pastry Decorator
Cornerstone Bakery Cafe
05.2012 - 04.2016
- Enhanced customer satisfaction by creating visually appealing and innovative cake designs.
- Boosted efficiency by maintaining an organized workspace, optimizing workflow processes for maximum productivity.
- Assisted with marketing initiatives such as participating in local events or trade shows showcasing the bakery''s offerings, attracting new clientele.
- Managed inventory effectively, reducing waste while ensuring sufficient supplies for daily production requirements.
- Provided training for Junior associates
Floor Supervisor
Party City
09.2003 - 04.2016
- Resolved conflicts among staff members diplomatically, maintaining a harmonious working environment conducive to productivity.
- Mentored new hires in company policies, job responsibilities, and expectations, ensuring successful integration into the team.
- Enhanced customer satisfaction by effectively managing floor operations and addressing concerns promptly.
- Boosted sales through effective merchandising strategies and attention to product placement on the floor.
Education
High School Diploma -
Bunker Hill High School
Claremont, NC05-2004
Skills
- Networking and partnerships
- Pricing strategy
- Business operations
- Store maintenance
- Marketing experience
- Social media marketing
- Small business operations
Timeline
Shop Owner
The Cake Shop LLC
04.2018 - 01.2025
Assistant Store Manager
Party City
04.2016 - 04.2018
Lead Cake and Pastry Decorator
Cornerstone Bakery Cafe
05.2012 - 04.2016
Floor Supervisor
Party City
09.2003 - 04.2016
High School Diploma -
Bunker Hill High School
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