Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jason Smith

Lockport,NY

Summary

Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.

Overview

16
16
years of professional experience

Work History

Shift Manager

Mighty Taco
02.2015 - Current
  • Trained and mentored 20 new employees to maximize team performance.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks to meet state regulations.
  • Tracked receipts, employee hours, and inventory movements.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Trained and mentored new employees to maximize team performance
  • Supervised employees and oversaw quality compliance with company standards for food and services
  • Worked closely with team members to schedule breaks and shifts to meet state regulations
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team
  • Tracked receipts, employee hours, and inventory movements
  • Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs
  • Kept employees operating productively and working on task to meet business and customer needs

Crew Member

Burger King
08.2014 - 02.2015

Took orders, prepared meals, and collected payments.

  • Worked well with teammates and accepted coaching from management team
  • Collaborated with team members to complete orders
  • Provided excellent customer service by greeting customers and meeting quality expectations
  • Cleaned and maintained all areas of restaurant to promote clean image
  • Kept food preparation area, equipment, and utensils clean and sanitary

Salesman

JSO Systems Inc.
12.2013 - 07.2014
  • Increased sales by 10% by offering advice on purchases and promoting additional products.
  • Promoted and up-sold products and services to meet needs of customers.
  • Upheld high standards of customer service by promoting and upselling new products and services.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
  • Utilized market research to target key demographics and tailor marketing approaches accordingly.
  • Negotiated contracts with clients to secure mutually beneficial terms and conditions for both parties.

Commercial Painter

Jess L. Smith Painting
07.2007 - 02.2012
  • Used paint remover, scrapers and brushes to remove old paint.
  • Checked parts to verify attachment of correct identification.
  • Applied paint with brushes, rollers and sponges.
  • Identified issues with paint viscosity and flow before projects were negatively affected.
  • Filled cracks, joints and nail holes with putty plaster.
  • Smoothed surfaces through sanding, brushing and scraping.
  • Achieved consistent quality by carefully preparing surfaces and selecting appropriate paints for each project.
  • Ensured client satisfaction with frequent communication, addressing concerns, and providing updates on progress.

Cart Associate

Price Rite Supermarkets
10.2009 - 07.2010
  • Improved customer satisfaction by efficiently gathering shopping carts and maintaining a clean parking area.
  • Ensured store safety by promptly addressing any spills or hazards in the cart storage areas.
  • Maximized available carts for customers with timely retrieval from the parking lot and surrounding areas.
  • Supported store operations, assisting with bagging groceries and helping customers load their vehicles when needed.
  • Enhanced store appearance by regularly cleaning and sanitizing shopping carts to maintain a hygienic environment.
  • Elevated customer service standards by promptly responding to requests for assistance or additional carts during peak hours.
  • Collaborated with fellow associates to ensure efficient coverage of cart retrieval duties throughout the day.
  • Maintained clear walkways and entrances, ensuring safe accessibility for all customers and employees.

Education

GED -

Newfane Senior High School
Newfane, NY
06.2021

Skills

  • Team Development
  • Quality Assurance
  • Inventory Control
  • Staff Development
  • Accurate Money Handling
  • Punctual and Reliable
  • Mentoring and Coaching
  • Interpersonal Skills
  • Training and Mentoring
  • Customer service focus

Timeline

Shift Manager

Mighty Taco
02.2015 - Current

Crew Member

Burger King
08.2014 - 02.2015

Salesman

JSO Systems Inc.
12.2013 - 07.2014

Cart Associate

Price Rite Supermarkets
10.2009 - 07.2010

Commercial Painter

Jess L. Smith Painting
07.2007 - 02.2012

GED -

Newfane Senior High School
Jason Smith