Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.
Overview
16
16
years of professional experience
Work History
Shift Manager
Mighty Taco
9360 Transit R.d East Amherst NY 14051
02.2015 - Current
Trained and mentored 20 new employees to maximize team performance.
Kept employees operating productively and working on task to meet business and customer needs.
Supervised employees and oversaw quality compliance with company standards for food and services.
Worked closely with team members to schedule breaks to meet state regulations.
Tracked receipts, employee hours, and inventory movements.
Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
Trained and mentored new employees to maximize team performance
Supervised employees and oversaw quality compliance with company standards for food and services
Worked closely with team members to schedule breaks and shifts to meet state regulations
Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team
Tracked receipts, employee hours, and inventory movements
Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs
Kept employees operating productively and working on task to meet business and customer needs
Crew Member
Burger King
08.2014 - 02.2015
Took orders, prepared meals, and collected payments.
Worked well with teammates and accepted coaching from management team
Collaborated with team members to complete orders
Provided excellent customer service by greeting customers and meeting quality expectations
Cleaned and maintained all areas of restaurant to promote clean image
Kept food preparation area, equipment, and utensils clean and sanitary
Salesman
JSO Systems Inc.
12.2013 - 07.2014
Increased sales by 10% by offering advice on purchases and promoting additional products.
Promoted and up-sold products and services to meet needs of customers.
Upheld high standards of customer service by promoting and upselling new products and services.
Used consultative sales techniques to understand customer needs and recommend relevant products and services.
Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
Utilized market research to target key demographics and tailor marketing approaches accordingly.
Negotiated contracts with clients to secure mutually beneficial terms and conditions for both parties.
Commercial Painter
Jess L. Smith Painting
07.2007 - 02.2012
Used paint remover, scrapers and brushes to remove old paint.
Checked parts to verify attachment of correct identification.
Applied paint with brushes, rollers and sponges.
Identified issues with paint viscosity and flow before projects were negatively affected.
Filled cracks, joints and nail holes with putty plaster.
Smoothed surfaces through sanding, brushing and scraping.
Achieved consistent quality by carefully preparing surfaces and selecting appropriate paints for each project.
Ensured client satisfaction with frequent communication, addressing concerns, and providing updates on progress.
Cart Associate
Price Rite Supermarkets
250 Elmwood Ave. Buffalo NY 14222
10.2009 - 07.2010
Improved customer satisfaction by efficiently gathering shopping carts and maintaining a clean parking area.
Ensured store safety by promptly addressing any spills or hazards in the cart storage areas.
Maximized available carts for customers with timely retrieval from the parking lot and surrounding areas.
Supported store operations, assisting with bagging groceries and helping customers load their vehicles when needed.
Enhanced store appearance by regularly cleaning and sanitizing shopping carts to maintain a hygienic environment.
Elevated customer service standards by promptly responding to requests for assistance or additional carts during peak hours.
Collaborated with fellow associates to ensure efficient coverage of cart retrieval duties throughout the day.
Maintained clear walkways and entrances, ensuring safe accessibility for all customers and employees.