Jason Taylor
Crossville,TN
Summary
Seasoned National Account Sales Manager with a robust history at Raynor Garage Doors, adept in client relationship management and business development. Excelled in enhancing customer satisfaction and expanding market share through strategic sales initiatives. Proven track record in mentoring teams and leveraging both exceptional communication skills and account management prowess to drive success.
Overview
29
29
years of professional experience
Work History
National Account Sales Manager
Raynor Garage Doors
Dixon, IL
01.2015 - Current
- Connected with current customers to assess satisfaction, determine needs, and offer new services.
- Resolved customer complaints quickly and efficiently while maintaining high levels of customer satisfaction.
- Cultivated and maintained deep, productive customer relationships.
- Actively participated in trade shows and conferences related to the industry.
- Increased sales by growing territory and market share through effective cross-selling tactics.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Reduced process gaps, updating sales collateral and training materials while mentoring new hires on protocol and best practices.
- Developed relationships with key decision makers at major corporations across the country.
- Followed up regularly with existing customers to ensure satisfaction with products and services purchased.
- Demonstrated products at customer locations and answered questions.
- Provided technical assistance as needed when resolving customer issues.
- Listened to customer needs to identify and recommend best products and services.
Commercial Product Manager
Raynor Garage Doors
DIXON, IL
01.2013 - 12.2014
- Monitored industry trends and identified opportunities for innovation within the product portfolio.
- Led project planning sessions to map out timelines for feature releases.
- Supervised creation of marketing materials and collateral.
- Managed cross-functional teams across departments, including engineering, marketing, and sales.
- Collected and analyzed market research data for use in forecasting.
Call Center Sales Representative
Raynor Garage Doors
Dixon, IL
01.2000 - 12.2012
- Demonstrated excellent listening skills while interacting with customers via telephone or email.
- Provided technical support when needed regarding product installation, usage, troubleshooting.
- Answered incoming calls from customers, providing prompt and accurate information.
- Assisted in training new call center staff members on proper procedures for handling calls and resolving customer issues.
- Processed orders for customers over the phone.
- Specifically, I oversaw accounts in wind-borne debris regions.
Assistant Production Supervisor
Raynor Garage Doors
DIXON, IL
08.1995 - 12.1999
- Developed and implemented significant process improvements to enhance department quality and throughput.
- Assigned tasks to employees and monitored productivity, performance and task completion.
Education
Bachelor of Arts - Security Administration
Western Illinois University
Macomb, IL12-1993
Skills
- Client relationship management
- Business development
- Account management
- Customer relationship development
- Sales presentations
- Cold calling strength
- Goal oriented
Affiliations
- Enjoys golfing, attending sporting events, and participating in social gatherings with friends and family
Accomplishments
- Company Sales Achiever Awards
Timeline
National Account Sales Manager
Raynor Garage Doors
01.2015 - Current
Commercial Product Manager
Raynor Garage Doors
01.2013 - 12.2014
Call Center Sales Representative
Raynor Garage Doors
01.2000 - 12.2012
Assistant Production Supervisor
Raynor Garage Doors
08.1995 - 12.1999
Bachelor of Arts - Security Administration
Western Illinois University
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