Jason Tran
Pflugerville,TX
Summary
High energy restaurant worker skilled at welcoming guests and overseeing dining operations. Proficient in balancing server loads, kitchen staff limits and customer desires. Calm and level-headed in all types of situations. Motivated server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
4
4
years of professional experience
Work History
Host
Broth And Basil
10.2022 - Current
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Barista
Ding Tea
06.2021 - 09.2021
- Took orders, prepared meals, and collected payments.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Controlled line and crowd with quick, efficient service.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Server
Chinatown Restaurant
10.2019 - 05.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
Food and Beverage Cashier
Typhoon Texas
05.2019 - 08.2019
- Utilized product knowledge of foods and beverages to make suggestions to customers.
- Engaged customers to help create superior food and beverage experience.
- Operated and sanitized kitchen and food preparation equipment.
- Accurately handled cash register transactions while providing excellent customer service.
Education
Bachelor of Science - Computer Information Systems
Texas State University
San Marcos, TX12.2025
Associate of Arts - Business Administration
Austin Community College
Austin, TX06.2023
High School Diploma -
John B Connally High School
Austin, TX06.2020
Skills
- Event Planning
- Reservation Coordination
- Dining Room Management
- Customer Service
- Regulatory Requirements
- Team Support
Timeline
Host
Broth And Basil
10.2022 - Current
Barista
Ding Tea
06.2021 - 09.2021
Server
Chinatown Restaurant
10.2019 - 05.2020
Food and Beverage Cashier
Typhoon Texas
05.2019 - 08.2019
Bachelor of Science - Computer Information Systems
Texas State University
Associate of Arts - Business Administration
Austin Community College
High School Diploma -
John B Connally High School
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