Jasper Brown
Cookeville,Tennessee
Summary
Versatile team member offering over 6 years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to apply current knowledge of retail and move higher.
Overview
4
4
years of professional experience
Work History
Personal Shopper
Walmart
Cookeville, TN
01.2020 - Current
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Tracked substitutions and informed customers of changes.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Worked productively with customers to meet order requirements and service expectations.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
Stock and Cashier
Big Lots
Cookeville, TN
12.2019 - 01.2020
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Collected and authorized payments of guests.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Order Fulfillment Associate
Academy Warehouse
Cookeville, TN
04.2019 - 08.2019
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Processed daily orders through multi-carrier manifest system.
- Prepared domestic and international shipments for transportation.
- Trained new associates on basic and advanced shipment procedures.
- Followed procedures for control and distribution of completed products in line with shipment plans.
- Received and reviewed new orders, located requested merchandise and promptly initiated processing.
- Prepared and organized envelopes, packages, containers and pallets with correct merchandise counts.
- Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
- Entered and updated data, ran reports and identified variances for accurate recordkeeping product movements.
- Complied with good manufacturing practices to prevent distribution of obsolete, rejected, or deteriorated manufacturing materials.
Truck Unloader and Stocker
Walmart
Cookeville, TN
10.2017 - 02.2019
- Unloaded items and goods from trucks into main storage area for transfer to shelves.
- Loaded and unloaded materials onto or from pallets, trays, racks, and shelves by hand.
- Sorted and properly arranged items.
- Unloaded packages with care and placed in proper staging area.
- Operated pallet jacks and forklifts to aid in safe transport of heavy items.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Readied items for sales floor stocking by affixing tags and preparing shelf labels.
- Blocked and faced products on displays and shelves in accordance with company policy.
- Answered customer questions and provided detailed product information.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Assisted maintenance team with organizing and cleaning warehouse, stockroom and store near shift close.
- Checked aisles for spills to complete quick clean-up.
- Greeted customers and directed to requested products.
- Checked and pulled defective or expired products from shelves.
- Maintained current knowledge of shelf planograms and end cap plans to merchandise products.
Education
Help Desk Diploma - Information Technology
TCAT
Livingston, TN12.2015
High School Diploma -
Upperman High School
Baxter, TN05.2013
Skills
- Verifying Order Accuracy
- Prioritizing Orders
- Sales Proficiency
- Rewards Programs
- Customer Service
- Online Order Processing
- Personal Shopping
- POS Inventory System Operation
- Food Handling Standards
- Attention to Detail
- Loyalty Programs
- Accurate Money Handling
Timeline
Personal Shopper
Walmart
01.2020 - Current
Stock and Cashier
Big Lots
12.2019 - 01.2020
Order Fulfillment Associate
Academy Warehouse
04.2019 - 08.2019
Truck Unloader and Stocker
Walmart
10.2017 - 02.2019
Help Desk Diploma - Information Technology
TCAT
High School Diploma -
Upperman High School
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