Operations leader with expertise in scaling culturally relevant food businesses. Proven ability to integrate financial discipline with team leadership and operational insight. Strong focus on brand development and enhancing customer experiences.
Overview
8
8
years of professional experience
Work History
General Manager
Bread Head Restaurant Group
Los Angeles, USA
06.2024 - Current
Joined pre-opening as floor-level cashier and advanced by excelling in operations, including inventory management, bread production, prep, customer service, and leadership.
Advanced from entry-level cashier to General Manager by demonstrating exceptional work ethic, operational intuition, and leadership.
Led high-volume flagship operations exceeding $65K in weekly sales while maintaining labor at approximately 25% of sales.
Reduced labor from 35-40% to ~25% of sales through scheduling optimization, cross-training, and operational restructuring.
Built and launched the company's catering program, increasing average weekly sales by ~$10K while reducing labor by ~10%.
Reworked drink menu and developed alcoholic/beer program, driving higher check averages and enhancing guest experience.
Added and refined menu items to improve execution, sales mix, and brand consistency.
Optimized inventory management systems, later adopted across multiple locations.
Trained and onboarded general managers for the second and third locations, and led a seamless leadership transition at the flagship store.
Oversaw rework of social media campaigns and collaborations, strengthening brand visibility and engagement.
Opened and currently manage the company's third location, achieving break-even and profitability within one month of opening.
Served as a primary operational point person for ownership and the CEO during periods of rapid growth and expansion.
Played an integral role during the period in which the brand received national recognition from the New York Times and Los Angeles Times.
Sales Associate
Aviator Nation
Venice, USA
12.2021 - 01.2022
Collaborated with team members to exceed daily sales goals, enhancing store performance.
Developed strong relationships with peers and upper management to support team success.
Trained new team members on cash register operation, stock procedures, and customer service best practices.
Intern
Greg Lynn Form
06.2019 - 08.2021
Assisted in model making, clerical duties, and data input for creative projects to support project development.
Supported photography and testing of Nike Climate Chair with professional athletes, fostering collaboration and communication skills in dynamic creative environments.
Paid Intern
Gehry Partners LLP
07.2018 - 08.2018
Contributed to creation of detailed scale model of concert hall for Louis Vuitton, enhancing design team's project visualization.
Supported preparation of architectural presentations for client meetings, improving clarity of design proposals.
Coordinated with team members to establish project timelines and deliverables, ensuring alignment on objectives.