Jassell Solis
Austin,TX
Summary
Organized Medical Biller thoroughly versed in medical coding and HIPAA requirements. Personable professional with 1 year internship and 2 years of hands-on experience claiming refunds, reviewing claims and maintaining billing reports. Accommodating and helpful team player proficient in job-related billing software. In addition a multilingual customer service professional with advanced English and Spanish abilities. Demonstrated success in making callers feel comfortable and resolving diverse issues. Excellent communication and multitasking abilities. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with MicroMD and EDI systems paired with outstanding active listening and multitasking abilities.
Overview
9
9
years of professional experience
Work History
Medical Secretaries and Administrative
RiverWood Medical Clinic
Bastrop, Tx
02.2021 - Current
- Assistants
- Perform various clerical or administrative functions, such as ordering and maintaining an inventory of supplies
- Operate office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters, case histories, or medical records
- Perform bookkeeping duties, such as credits or collections, preparing and sending financial statements or bills, and keeping financial records
- Transmit correspondence or medical records by mail, e-mail, or fax
- Complete insurance or other claim forms
- On call representative, billing insurances over the phone
- Denial reasons
- Answered phone calls to provide assistance, information and medical personnel access.
- Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
- Conducted patient intake interviews to collect medical information and insurance details.
- Gathered information to file appeals for claim denials and minimized inaccuracies by maintaining accurate records of approvals.
- Obtained patient address, insurance information, contact information and medical history.
- Communicated with patients via phone, email and in person to obtain payments on outstanding accounts or accounts requiring deductibles or co-pays.
- Verified insurance coverage, obtained preauthorizations and updated charts in MicroMD.
- Created and maintained accurate and confidential patient files according to regulatory mandates.
- Confirmed patient information, collected copays and verified insurance.
- Interacted with providers and other medical professionals regarding billing and documentation policies, procedures and regulations.
- Acquired insurance authorizations for procedures and tests ordered by attending physician.
- Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues.
Front Desk Clerk
Munoz Income Tax
Mission, TX
05.2016 - 06.2019
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Maintained clean and presentable reception area to maintain professional business reputation.
- Reviewed account information and individual customer charges to produce correct bills.
- Welcomed large volume of guests and improved overall customer service.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Maintained important files, running reports and delivering updates on occupancy and revenue.
- Processed payments, issued bills and kept drawers accurate to meet financial targets.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Maintained sales records with payment details and invoices.
- Reviewed purchase documents and company receipts for reconciliation with statements.
- Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.
Education
Bachelor's - Medical and Health Services Management
South Texas College
Mcallen05.2022
Associate - Arts in Teaching
South Texas College
Mcallen, Tx05.2021
Skills
- Spanish Fluency
- Translation and Interpretation Services
- Medical History Documentation
- Patient Referral
- Communicating With Patients
- General Office Duties
- Cash Handling
- ICD Coding (ICD-9/ICD-10)
- Balancing (Ledger/Billing)
- CPT Coding
- Computerized Physician Order Entry
- Workflow Management
- Medical Billing And Coding
- Patient Registration
- Auditing
- Customer Service
- Problem-Solving
- Time Management
- Charting and Clinical Documentation
- Patient Scheduling
- Critical Thinking
- Verbal and Written Communication
- Adaptable and Flexible
- Organization and Time Management
- Collaboration and Teamwork
- Detail-Oriented
- HIPAA Compliance
- Insurance Authorizations
- Patient Health Information Access
- Data Entry Software
- Patient Billing
- BLS Certified
- Claim Forms
- Multi-Line Phone Operations
- Prioritizing Patients
- Office Supply Management
- Microsoft Mail
- Basic Life Support
- Administrative Support
- Registration
- Electronic Medical Record
- Billing
- Front Office
- Medical Records
Timeline
Medical Secretaries and Administrative
RiverWood Medical Clinic
02.2021 - Current
Front Desk Clerk
Munoz Income Tax
05.2016 - 06.2019
Bachelor's - Medical and Health Services Management
South Texas College
Associate - Arts in Teaching
South Texas College