Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jassen Tolentino

Las Vegas,Nevada

Summary

Enthusiastic Support Technician ready to leverage over 10 years of experience in Call Center, Troubleshooting IPTV, Telephone and Internet issues. Strong social skills, well spoken, experienced in customer service and successfully navigating the individuals needs for a positive outcome. My strengths include identifying the customers challenge, finding a fix and offering information and a solution to their issue. Skilled at optimizing shuttle routes for maximum customer satisfaction, fuel efficiency and time savings. Excellent interpersonal, communication and problem-solving abilities. Knowledgeable and experienced Transportation professional familiar with area restaurants, entertainment spots and facility amenities. Proven skills in updating logs and maintaining thorough records. Valid license in [California] with an accident-free record.

Overview

33
33
years of professional experience

Work History

Bus and Shuttle Driver

Eastern Sierra Transit
Walker, California
11.2023 - 04.2024
  • Assisted passengers with boarding and disembarking the shuttle bus.
  • Checked tickets to ensure all passengers were authorized for travel.
  • Completed daily pre-trip inspections of the vehicle, including checking fluid levels and tire pressure.
  • Maintained a clean interior of the vehicle by vacuuming, wiping surfaces, and replenishing supplies as needed.
  • Observed traffic laws and followed established routes and schedules.
  • Notified dispatch of delays due to traffic or other conditions.
  • Provided friendly customer service while interacting with passengers in person and on the phone.
  • Adhered to all safety regulations set forth by the Department of Transportation.
  • Recorded trip details such as time, route, stops made, fares collected, mileage driven., into logbook at end of each shift.
  • Verified that all luggage was safely loaded onto bus prior to departure.
  • Kept updated knowledge of local roads, landmarks, attractions, routes., for accurate navigation purposes.
  • Ensured passenger comfort throughout duration of ride by adjusting air conditioning and heating systems as needed.
  • Inspected exterior of vehicle before beginning shift for damage or debris removal.
  • Operated wheelchair lifts when necessary for disabled passengers' access onto bus.
  • Completed appropriate inspection paperwork and reported results to supervisors.
  • Maintained safe driving habits to protect property and general public on roadways.
  • Kept shuttle and reception areas clean and organized.
  • Cleaned, refueled and maintained vehicles to prevent delays and breakdowns.
  • Greeted guests, helped customers enter and exit shuttle and loaded and unloaded luggage.
  • Utilized lifts and ramps to help handicapped passengers board shuttles.
  • Performed pre- and post-trip safety and maintenance checks to mitigate hazards.
  • Checked condition of vehicle's tires, brakes or safety equipment to verify working order.
  • Followed safety regulations and state laws governing vehicle operation.

Cashier/Store Manager

Bridgeport General Store
Bridgeport, CA
07.2021 - 11.2024
  • Operated cash register, collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Wiped down counters to remove debris and maintain cleanliness.
  • Helped customers find specific products, answered questions and offered product advice.
  • Worked closely with front-end staff to assist customers.
  • Processed sales transactions to prevent long customer wait times.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Met high productivity standards in processing payments for customers.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
  • Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
  • Answered customer quests, provided store information and escorted to desired store areas.
  • Received payments for products and issued receipts.
  • Observed company return policy when processing refunds by inspecting merchandise for wear or damage.
  • Maintained professional store appearance by inspecting checkout areas and directing team members in cleaning, trash removal and other actions.
  • Devised promotional plans to target and move excess stock, high-profit items and soon-to-expire merchandise for easy sale.

ICare Support Tech

Hawaiian Telcom
Honolulu, HI
11.2008 - 02.2020
  • Documented repair processes and helped streamline procedures for future technical support actions.
  • Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
  • Explained technology-related details in easy-to-understand terms to individuals from all walks of life and in various job positions.
  • Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
  • Provided real-time support to everyday users of IPTV, Internet, and Telephone products.
  • Answered IPTV, Internet, Telephone operation, use and repair questions via email and telephone requests.

Musician

Tiki's Grill & Bar
Honolulu, HI
07.2009 - 11.2017
  • Performed in front of live audiences on television and as part of theater productions.
  • Identified mistakes made by other musicians and corrected problems.
  • Expressed musical themes through tempo, phrasing, volume and dynamics.
  • Performed background music for live shows such as musical theatre productions
  • Organized contemporary Hawaiian ensemble to play for special events such as weddings, funerals and hula competitions.
  • Traveled, to outer islands to perform at venues and private parties.
  • Played the bass and rhythm guitar
  • Collaborated with other musicians to plan rehearsals and performances.

VoIP and Internet Support Tech

Pacific Light Net
Honolulu, HI
11.2007 - 11.2008
  • Conferred with vendors to obtain replacement hardware or software and escalate more complex concerns.
  • Removed malware and viruses from laptops and desktop systems using specialized software.
  • Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
  • Provided real-time support to everyday users of VoIP Services, Email, and Internet issues.
  • Organized bench supplies and performed inventory counts.
  • Generated reports and updated files and documentation.

House Painter

Painting Contractor Hawaii
Kailua, HI
02.2007 - 05.2007
  • Applied paint, stain and varnish to wood, metal, plastic and drywall both inside and outside of residential dwellings using sprayers, brushes and rollers.
  • Executed advanced finishing techniques including sponging, ragging, layering and faux finishing to achieve customized appearance of finished surfaces.

Receiving Clerk

Longs Drugs
Kailua, HI
01.1996 - 02.2006
  • Organized storage areas to maximize movement efficiency and minimize labor.
  • Reviewed work orders to check correctness of deliveries.
  • Compared shipment contents with paperwork to support inventory accuracy and records management.
  • Liaised with vendor representatives to rectify damages and shortages.
  • Performed inspections of shipment contents, verifying accuracy against invoices and manifests.
  • Rejected deliveries containing damaged items or shortages and corresponded with shipper to rectify issues.
  • Investigated inventory discrepancies to maintain recordkeeping validity.
  • Utilized correct and safe operating procedures when using equipment such as forklifts and pallet jacks to load, unload and move materials.
  • Helped reduce loss and maintain facility compliance by upholding requirements for controlling inventory, updating documentation and tracking movements.
  • Put merchandise in assigned area, added tags and secured larger pieces as required.
  • Placed products and rotated stock per established standards.
  • Maintained work areas in organized, safe and clean manner.
  • Prepared shipments for postage through careful packing, sealing and labeling of materials.
  • Unpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate department.
  • Operated lift and hand trucks to transfer materials to and from target areas.

Bartender

Ohana's
Kailua, HI
12.2003 - 08.2004
  • Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to drive high volume of sales.
  • Checked identification of customers to verify age requirements needed to purchase alcohol.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Supported servers by preparing specialty drinks for patrons in all areas of establishment.
  • Engaged in small talk with patrons to build rapport and earn repeat business.
  • Stocked bar with beer, wine, liquor and related supplies.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Worked with management to plan and implement special events to boost customer numbers and profits.
  • Planned and updated menus to capitalize on changing trends in customer preferences.

Construction Worker (Construction School)

Kapiolani Community College
Honolulu, HI
07.1991 - 01.1992
  • Sustained safety protocols to maintain secure, proper handling of equipment and materials.
  • Built and disassembled scaffolds, bracing and barricades.
  • Coordinated communication between equipment operators via two-way radios and hand signals.
  • Maintained clean, safe working environment by removing waste from job site prior to shift completion.
  • Notified supervisors of faulty operations and defective materials.
  • Collected and removed debris from work sites to maintain team productivity and minimize safety hazards.
  • Met company and OSHA safety guidelines for work site operations to minimize worker risk.
  • Completed general carpentry and repairs.

Education

High School Diploma -

Castle High School
Kaneohe, HI
06.1991

Skills

  • Call Center Experience
  • Windows XP/Vista/Win 7/Win 10/Mac OS
  • Technical support background
  • Troubleshooting abilities
  • LAN/WAN
  • Computer maintenance
  • Application installations
  • Hardware configuration
  • Customer support needs assessment
  • Cash management
  • Ordering and stocking
  • Liquor regulations and compliance
  • Cash drawer balancing
  • Credit and cash transactions
  • ID verification
  • Issue resolution
  • Merchandise restocking
  • Cash register operation
  • Learns processes quickly
  • Works well with others
  • Cleanliness standards
  • GPS Applications
  • Clean Driving Record
  • Pickup and drop-off scheduling
  • Vehicle Maintenance
  • Fuel logs
  • Vehicle maintenance and repair
  • Safe Driving
  • Defensive Driving
  • GPS Navigation
  • Vehicle Inspection
  • Inclement weather driving
  • Passenger Assistance
  • Mobility support
  • Time, Mileage, and Fuel Tracking
  • Commercial Drivers License CDL Class B w/ passenger endorsement
  • Dependable and reliable
  • Transportation Logs

Timeline

Bus and Shuttle Driver

Eastern Sierra Transit
11.2023 - 04.2024

Cashier/Store Manager

Bridgeport General Store
07.2021 - 11.2024

Musician

Tiki's Grill & Bar
07.2009 - 11.2017

ICare Support Tech

Hawaiian Telcom
11.2008 - 02.2020

VoIP and Internet Support Tech

Pacific Light Net
11.2007 - 11.2008

House Painter

Painting Contractor Hawaii
02.2007 - 05.2007

Bartender

Ohana's
12.2003 - 08.2004

Receiving Clerk

Longs Drugs
01.1996 - 02.2006

Construction Worker (Construction School)

Kapiolani Community College
07.1991 - 01.1992

High School Diploma -

Castle High School

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Jassen Tolentino