Jassiel Zequera
San Benito
Summary
Dedicated server trainer with a focus on operational efficiency, team mentorship, and exceptional customer service. Proven ability to improve training processes and enhance guest experiences.
Overview
8
8
years of professional experience
Work History
Server Trainer
IHOP
Harlingen, TX
09.2024 - Current
- Trained new servers on menu knowledge and customer service protocols.
- Developed training materials to enhance onboarding efficiency and consistency.
- Mentored team members to improve service delivery and operational standards.
- Conducted regular performance evaluations to identify areas for improvement.
Server
Palominos
McAllen, TX
02.2025 - 06.2026
- Provided exceptional customer service by efficiently taking orders and delivering food to guests.
- Collaborated with kitchen staff to ensure timely meal preparation and accurate order fulfillment.
- Maintained cleanliness and organization of dining area, enhancing overall guest experience.
- Assisted in training new servers on menu items and service protocols to ensure consistent quality.
- Managed multiple tables simultaneously while maintaining attention to detail and responsiveness.
- Developed strong relationships with regular customers, fostering loyalty and repeat business for the establishment.
- Adapted to fast-paced environment by prioritizing tasks effectively during peak service hours.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Assistant Manager
IHOP
Mission, TX
01.2020 - 06.2025
- Supervised daily operations to ensure efficient service delivery and customer satisfaction.
- Trained and mentored new staff on operational procedures and customer service standards.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Monitored food safety compliance, ensuring adherence to health regulations and quality standards.
- Developed staff schedules to align with peak business hours, enhancing team productivity.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Server
El Tapatio
Rocky Mount, NC
03.2018 - 01.2020
- Delivered exceptional customer service in fast-paced dining environment.
- Managed multiple tables efficiently, ensuring timely order delivery and customer satisfaction.
- Collaborated with kitchen staff to optimize food preparation and presentation quality.
- Trained new servers on menu knowledge, service protocols, and customer engagement strategies.
Education
GED -
South Texas College
McAllen, TXSkills
- Effective time management
- Safe food handling
- Menu memorization
- Order accuracy
- Team member training
- Tableside service
- Wine service
- Server management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Server
Palominos
02.2025 - 06.2026
Server Trainer
IHOP
09.2024 - Current
Assistant Manager
IHOP
01.2020 - 06.2025
Server
El Tapatio
03.2018 - 01.2020
GED -
South Texas College