Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Jassmine Chalmers

Gloversville,USA

Summary

Skilled professional in customer service with a focus on conflict resolution and effective communication. Maintains high levels of customer satisfaction through prompt issue resolution and relationship building. Adaptable team player dedicated to achieving results and meeting organizational goals. Known for a proactive and reliable approach to service excellence.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Remote Customer Service Representative

Vimo Inc
05.2025 - 09.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Caregiver/cna

Anthem Memory Care
03.2023 - 02.2024
  • Delivered direct patient care, assisting with daily living activities while ensuring comfort and safety. Demonstrated proficiency in communication and customer service within medical office and hospitality environments. Applied knowledge of memory care and dementia support to enhance patient well-being. Developed care plans addressing individual needs and promoting food safety practices. Exhibited strong work ethic and adaptability across caregiving and teaching roles. Fostered positive patient interactions, enhancing overall satisfaction with care services.

Call Center Customer Service Representative

TSYS|Total System Services
07.2015 - 07.2018
  • Address customer telephone inquiries, orders, service needs, and complaints, providing responses where applicable or directing to technical/service areas.

Education

No Degree -

Proviso West High School
Hillside, IL

Skills

  • Computer proficiency
  • Medical office expertise
  • Call center operations

Certification

  • CNA
  • CPR Certification
  • Driver's License

Additional Information

CUSTOMER SERVICE REP, EMPATHY, TEAM PLAYER, RELIABLE

Timeline

Remote Customer Service Representative

Vimo Inc
05.2025 - 09.2025

Caregiver/cna

Anthem Memory Care
03.2023 - 02.2024

Call Center Customer Service Representative

TSYS|Total System Services
07.2015 - 07.2018

No Degree -

Proviso West High School

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Jassmine Chalmers