- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Avid reader with particular interest in 13th through 17th century world history
- DIY and home renovator
- Animal lover and advocate
- Baker and pastry-maker, especially enjoying experimenting with recipes
JASTYNE SCHULTE
Scottsdale,AZ
Summary
Results-driven professional with a proven track record in business growth, efficiency optimization, and client satisfaction enhancement within the healthcare and legal sectors. Renowned for cultivating a collaborative team environment while spearheading quality improvement initiatives. Dependable and adaptable, thriving in dynamic settings with a commitment to continuous improvement. Recognized for exceptional communication skills, strong leadership, and effective problem-solving capabilities.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Practice Manager
North Scottsdale Psychiatric Specialists
Scottsdale, AZ
06.2009 - Current
- Implemented electronic health record (EHR) systems to improve documentation accuracy and patient tracking.
- Established quality assurance measures to maintain compliance with regulatory standards in mental health services.
- Conducted thorough market analysis to identify trends and opportunities for practice growth.
- Analyzed performance metrics to identify areas for process improvement and cost reduction initiatives.
- Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Improved operational workflows, which allowed for increase in number of daily patient appointments.
Government Representative
Thomson Reuters (West Division)
Phoenix, AZ
05.2008 - 01.2009
- Developed and maintained relationships with clients to enhance satisfaction and retention.
- Coordinated communication between departments to streamline processes and improve service delivery.
- Monitored industry developments to inform strategic decision-making and service offerings.
- Analyzed client feedback to identify trends and recommend actionable improvements.
- Optimized workflow processes, allowing for more efficient use of resources and reduced turnaround times on projects.
- Managed a diverse portfolio of clients, ensuring that each received tailored solutions aligned with their specific requirements.
- Contributed to team sales goals by upselling products and services to customers.
- Facilitated conflict resolution initiatives, enhancing team collaboration and client outcomes.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
Account Representative
Thomson Reuters (West Division)
Phoenix, AZ
07.2007 - 12.2007
- Analyzed account performance metrics to identify improvement opportunities.
- Developed tailored solutions to meet client needs and enhance service delivery.
- Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
- Developed presentations showcasing product offerings tailored specifically to individual client needs, driving interest in our services furthering the closing process effectively.
- Collaborated with internal teams to develop tailored solutions for key accounts, fostering long-term partnerships.
- Consistently exceeded quota expectations.
- Retained high-value clients by providing exceptional support and personalized service.
- Implemented strategies for upselling and cross-selling products, resulting in increased revenue from existing customers.
Field Sales Representative
Thomson Reuters (West Division)
Seattle, WA
10.2005 - 06.2007
- Maintained thorough knowledge of competitors' offerings enabling effective communication of unique selling points during client interactions.
- Conducted demonstrations and training across a vast catalogue of products, highlighting features and benefits to potential clients.
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and following up on orders.
- Conducted market research to identify new business opportunities and customer needs.
- Developed and maintained strong relationships with clients to drive sales growth.
- Demonstrated adaptability in adjusting sales approach based on varying client preferences ensuring a personalized experience.
- Managed a large client portfolio while successfully balancing competing priorities for maximum results.
- Negotiated contracts and pricing, ensuring alignment with company objectives and client satisfaction.
Personal Injury Attorney
Kelley Law
Tacoma, WA
01.2000 - 10.2005
- Precisely evaluated and communicated with clients regarding possible outcomes utilizing the PDR, AMA Guides, ICD 9 & CPT Codes, and statistical outcomes
- Researched, compiled, analyzed, and communicated extensive legal and medical details to insurance adjusters, defense attorneys, mediators, arbitrators and Courts.
- Managed paralegals and receptionists, fostering teamwork and encouraging exchange of ideas.
- Negotiated settlements effectively, balancing client objectives with practical considerations of litigation risks.
- Managed a large caseload effectively by prioritizing tasks and keeping organized records of case materials.
- Developed strong working relationships with opposing counsel, fostering a collaborative environment for dispute resolution.
- Drafted comprehensive legal documents such as pleadings, motions, briefs and contracts for various clients.
- Presented compelling oral arguments in court hearings and trials that resulted in favorable rulings for clients.
- Conducted legal research and conferred with colleagues with subject matter expertise to develop strategies and arguments in preparation for presentation of cases.
Education
Juris Doctor -
Seattle University School of Law
05.2001
Bachelor of Arts & Sciences - undefined
University of Washington
06.1998
Skills
- Policy and procedure development
- Personnel management
- Regulatory compliance
- Marketing and referral management
- Performance metrics
- Strategic business planning
- Resource allocation
- Training and mentoring
- Project oversight
- Profitability strategies
- Electronic medical record software
- HIPAA guidelines
Accomplishments
- Rep of the month December 2006 and March 2007, Thomson West.
- Top 10 in division (Western US) for the year, 2006, Thomson West.
- Personally generated $4.8 million in awards and settlements from 2000 to 2005, Kelley Law.
- 98th percentile, Law Student Assessment Test; President's Scholarship, Seattle University Law School.
- 2nd place (60+ competitors), Tausend Appellate Competition, 2001 (briefing and oral argument)Team Finalist, Jessup International Law Competition, 2001 (briefing and oral argument)
Affiliations
Washington State Bar Association
Certification
License #32183, Washington State Trial Lawyers “Eagle” member, Arizona State Bar license pending character and fitness check.
Interests
Timeline
Practice Manager
North Scottsdale Psychiatric Specialists
06.2009 - Current
Government Representative
Thomson Reuters (West Division)
05.2008 - 01.2009
Account Representative
Thomson Reuters (West Division)
07.2007 - 12.2007
Field Sales Representative
Thomson Reuters (West Division)
10.2005 - 06.2007
Personal Injury Attorney
Kelley Law
01.2000 - 10.2005
Bachelor of Arts & Sciences - undefined
University of Washington
Juris Doctor -
Seattle University School of Law