Jate'ajha Myles
Tampa,FL
Summary
Proven leader in fostering student engagement and classroom management, I enhanced team collaboration and boosted morale at Boys and Girls Club of Tampa Bay. Skilled in relationship building and adaptable to diverse learning environments, I consistently improved educational outcomes and customer satisfaction, achieving notable increases in loyalty and repeat business. Professional educator prepared for role with strong background in fostering student development and managing classroom dynamics. Valued for ability to collaborate effectively with colleagues and adapt to changing needs. Skilled in lesson planning, classroom management, and engaging diverse student populations. Known for reliability, excellent communication, and results-driven approach. Knowledgeable educator with background in substitute teaching. Engaged students through interactive lessons and maintained positive classroom environment. Demonstrated adaptability and effective classroom management skills. Experienced with classroom instruction, student engagement, and curriculum implementation. Utilizes effective teaching strategies to maintain conducive learning environment. Strong understanding of classroom management and adaptability.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Substitute Teacher
Trinity School for Children
12.2023 - Current
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Enhanced classroom management by implementing positive reinforcement strategies and maintaining clear expectations for behavior.
Director
Boys and Girls Club of Tampa Bay
10.2022 - Current
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Optimized staff performance by designing comprehensive training programs tailored to individual needs.
- Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
Paraprofessional
Maximus Health Services
08.2023 - 12.2023
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
- Supported special education teachers in implementing accommodations and modifications for students with diverse learning needs.
- Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
- Implemented behavior management techniques effectively to maintain a structured learning environment conducive to student success.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Promoted a respectful classroom culture by modeling appropriate behavior and reinforcing positive interactions among peers.
Economic Self Sufficiency Specialist
Dcf State of Florida
11.2022 - 07.2023
- Demonstrated strong problem-solving abilities when faced with challenging situations or unexpected setbacks in client progress towards goals.
- Monitored client progress through regular follow-up meetings, providing guidance and adjusting plans as needed.
- Conducted thorough eligibility reviews for public assistance programs, ensuring accurate benefit disbursement.
- Enhanced client self-sufficiency by conducting comprehensive assessments and creating tailored action plans.
- Streamlined processes for better case management, resulting in improved efficiency and client outcomes.
- Evaluated program effectiveness through data analysis, identifying areas for improvement to ensure optimal outcomes for clients.
- Maintained accurate and up-to-date case records, adhering to confidentiality guidelines and regulatory requirements.
- Delivered informative presentations at community events, promoting awareness of available services and resources.
Customer Service Representative
Wipro Technologies
04.2019 - 06.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Customer Service Representative
Maximus
11.2021 - 02.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Customer Service Manager
Hibbetts Sports
08.2018 - 03.2019
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
Preschool Afterschool Care
Fussell Learning Academy
07.2016 - 12.2018
- Contributed to an inclusive environment by respecting individual differences and embracing cultural diversity within the classroom setting.
- Assisted in the planning and execution of field trips, providing an enriching learning experience beyond the classroom environment.
- Developed engaging arts and crafts projects to enhance creativity and fine motor skills in preschool children.
- Collaborated with other volunteers to plan special events and theme days, creating memorable moments for both children and families.
Party Host
Untied Skates
05.2016 - 07.2017
- Enhanced guest experience by providing exceptional customer service and creating a fun atmosphere for events.
- Supervised children's activities, maintaining happiness, safety and well-being.
- Handled any unexpected issues or emergencies calmly and professionally, maintaining a positive atmosphere during events.
- Maintained cleanliness standards throughout events to provide an inviting environment for guests while adhering to health codes.
- Resolved conflict to maintain fun, positive and safe event environments.
- Provided support during high-volume periods by assisting other hosts in managing multiple parties simultaneously without sacrificing quality of service provided at each event.
- Planned parties according to customer specifications.
Customer Service Representative
SeaWorld Parks & Entertainment, Inc.
05.2014 - 06.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
High School Diploma -
Middleton High School
Tampa, FL06.2016
Associate of Arts - Business
Hillsborough Community College
Tampa, FL06.2016
Skills
- Classroom Management
- Adaptable
- Relationship building and management
- Student Engagement
- Positive Reinforcement
- Behavior Management
- Classroom Organization
- Organizational abilities
- Group and individual instruction
- Verbal and written communication
- Lesson Plan Implementation
- Creativity in Teaching
- Behavior Modeling
- Parent-Teacher Communication
- Group Instruction
- Complex Problem-Solving
Certification
- First Aid/CPR Certified
Languages
English
Full Professional
American Sign lanuage
Elementary
Timeline
Substitute Teacher
Trinity School for Children
12.2023 - Current
Paraprofessional
Maximus Health Services
08.2023 - 12.2023
Economic Self Sufficiency Specialist
Dcf State of Florida
11.2022 - 07.2023
Director
Boys and Girls Club of Tampa Bay
10.2022 - Current
Customer Service Representative
Maximus
11.2021 - 02.2022
Customer Service Representative
Wipro Technologies
04.2019 - 06.2022
Customer Service Manager
Hibbetts Sports
08.2018 - 03.2019
Preschool Afterschool Care
Fussell Learning Academy
07.2016 - 12.2018
Party Host
Untied Skates
05.2016 - 07.2017
Customer Service Representative
SeaWorld Parks & Entertainment, Inc.
05.2014 - 06.2016
High School Diploma -
Middleton High School
Associate of Arts - Business
Hillsborough Community College
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