JaToya Patterson Brown
Boston,MA
Summary
Professional with experience in healthcare support, skilled in managing patient interactions and administrative tasks. Known for strong collaboration with teams, adapting to changing needs, and consistently achieving results. Proficient in scheduling, patient communication, and problem-solving, with a focus on delivering quality service and ensuring patient satisfaction. Reliable and flexible, contributing effectively to team goals and patient care excellence.
Overview
9
9
years of professional experience
Work History
Patient Service Representative
Beth Israel Deaconess Medical Center
01.2022 - Current
- Answers, screens, and processes a high volume of calls in a professional manner
- Utilizes centralized scheduling systems and software applications to schedule appointments
- Informs patient of necessary preparation for scheduled visit
- Coordinates and interprets multiple data sets
- Acts as a liaison with medical center departments, external providers, and agencies
- Records and forwards accurate messages to providers and staff
- Follow department protocol for determining and directing emergency calls
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Trained new staff on filing, phone etiquette and other office duties.
Premier Support Analyst
Granite Telecommunications
09.2021 - 01.2022
- Daily test calls ensuring there are no problems with lines converting to Granite
- Updating the naming convention in Cornerstone
- Using Excel daily
- Pulling and reading CSRs to ensure lines are billing correctly
- Update customers’ accounts and billing information
- Daily NPS calls, calling customers to rate our service and faster issue resolution.
- Streamlined support processes for increased efficiency and quicker issue resolution.
Security Officer
Northeast Security Inc.
11.2017 - 07.2021
- Monitored and authorized the entrance and departure of employees, vehicles, cargo trucks, and visitors
- Monitored and reported suspicious activities to local authorities
- Monitored central alarm system for fire, intrusion, and duress alarms and responded when needed
- Secured all doors in the office and main building after hours
- Wrote reports on property damage, theft, the presence of unauthorized persons, and unusual occurrences
- Unlocked rooms and suites for authorized contractors
- Directed guests around the building and answered questions regarding accessibility
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
Concession Stand Worker
Aramark
04.2016 - 09.2018
- Pleasantly and courteously interacted with customers
- Maintained high standards of customer service during high-volume, fast-paced operations
- Prepped items for later use to save staff time during busy hours
- Consistently provided friendly guest service and heartfelt hospitality
- Prepared all food orders within a 2–3-minute time frame
- Prepared fountain drinks and ice cream items
- Used cash register to tender change and process cash and credit card payments.
- Adhered to health and safety regulations, maintaining proper food handling practices at all times.
- Developed strong multitasking abilities, juggling multiple tasks simultaneously without compromising quality of service.
Security Officer
Securitas Security Services USA
04.2016 - 07.2016
- Checked and verified photo identification prior to granting facility access.
- Detected suspicious activities and watched for criminal acts and rule infractions
- Directed guests around the building and answered questions regarding accessibility
- Checked all baggage using X-ray machines, metal detectors, and Garrett wands
- Verified each individual's right to enter restricted areas and denied access to unauthorized persons
Customer Service Representative
Adecco Staffing
07.2015 - 01.2016
- Answered an average of 50 calls per day by addressing customer inquiries, solving problems, and providing new product information
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Internship
Massachusetts State House
04.2014 - 05.2014
- Compiled and analyzed data using spreadsheets and software such as Microsoft Excel
- Organized incoming and outgoing file movements in an efficient and accurate manner
- Answered and managed incoming and outgoing calls while recording accurate messages
- Answered telephone inquiries from clients, vendors, and the public
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
Farm Worker
The Trustees of Reservations City Harvest
06.2013 - 08.2013
- Repaired established lawns using seed mixtures and fertilizers recommended for the particular soil type and lawn location
- Deadheaded annuals and flowering perennials to encourage further flowering and growth
- Planted crops in fields, helping farmers distribute seeds and plan harvesting schedules.
- Deadhead annuals and flowering perennials to encourage further flowering and growing a strong rapport and fostering long-term business relationships.
Group Leader
S.A.L.S.A Leadership Program
07.2011 - 08.2011
- Mentored and inspired elementary and middle school students to be substance-free
- Developed presentation and public speaking skills
- Learned the detrimental effects of substance abuse
- Led by example, demonstrating commitment to the company's mission and consistently delivering high-quality work.
Education
B.A - Criminal Justice
Bridgewater State University
Bridgewater, MA05-2025
A.S - Criminal Justice
Bunker Hill Community College
Charlestown, MA01.2021
Diploma -
New Mission High School
Hyde Park, MA06-2014
Skills
- Microsoft Office
- Superior customer service
- Access systems and patrol
- Customer-oriented
- Written and oral communication
- Organized multi-tasker
- Strong organization skills
- Outgoing and energetic
- Courteous, professional demeanor
- Friendly and helpful
- Quick learner
- Dedicated team player
- Efficient precision
- Epic
- Customer service
- HIPAA compliance
- Insurance verification
- Appointment scheduling
- Medical terminology
- Office administration
- Directing callers
- Phone etiquette
- Healthcare industry
- Front desk supervision
- Phone and email etiquette
- Problem-solving
- Money handling
- Data entry
- Attention to detail
- Punctual and hardworking
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Location
RemoteImportant To Me
Work from home optionFlexible work hoursPaid sick leavePaid time off4-day work weekLanguages
English
Timeline
Patient Service Representative
Beth Israel Deaconess Medical Center
01.2022 - Current
Premier Support Analyst
Granite Telecommunications
09.2021 - 01.2022
Security Officer
Northeast Security Inc.
11.2017 - 07.2021
Concession Stand Worker
Aramark
04.2016 - 09.2018
Security Officer
Securitas Security Services USA
04.2016 - 07.2016
Customer Service Representative
Adecco Staffing
07.2015 - 01.2016
Internship
Massachusetts State House
04.2014 - 05.2014
Farm Worker
The Trustees of Reservations City Harvest
06.2013 - 08.2013
Group Leader
S.A.L.S.A Leadership Program
07.2011 - 08.2011
A.S - Criminal Justice
Bunker Hill Community College
B.A - Criminal Justice
Bridgewater State University
Diploma -
New Mission High School
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