Javaya Carlton
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Security Guard
SSC, Inc
12.2022 - Current
- Enhanced overall security by conducting thorough patrols and monitoring premises.
- Reduced incidences of theft by implementing effective access control measures.
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded to emergencies promptly, ensuring the safety of all individuals on site.
Assistant Manger
Showcase Cinemas
White Plains, NY
11.2019 - 06.2023
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Created employee schedules to align coverage with forecasted demands.
Assistant Manager
7-Eleven
Elmsford, NY
11.2021 - 03.2023
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Cashier/Arcade Associate
Bowlero Corp
White Plains, NY
08.2019 - 10.2022
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
FedEx Package Handler
FedEx Ground
Elmsford, NY
04.2019 - 08.2022
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Streamlined workflow by coordinating with team members on efficient loading and unloading procedures.
- Enhanced customer satisfaction by ensuring timely delivery of packages through efficient processing methods.
Sales Associate
Party City Corporation
White Plains, NY
09.2019 - 12.2019
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Cashier/Customer Service
Dicks Sporing Goods
04.2017 - 06.2019
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Call Representative
Eastern Account Systems Inc
Bethel, CT
02.2018 - 11.2018
- Reduced call resolution time through efficient problem-solving and communication skills.
- Provided empathetic support for customers experiencing personal difficulties, building rapport and trust in our brand.
- Addressed customer account discrepancies and concerns.
- Approved and terminated customer contracts upon request.
- Processed debit and credit card and electronic check payments.
- Met customer call guidelines for service levels, handle time and productivity.
Cashier/Customer Service Manager
Kmart sears holding
White Plains
10.2015 - 09.2021
- Checked personal identifications during alcohol and tobacco sales.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Collaborated with sales teams to develop tailored solutions for prospective clients, resulting in increased revenue generation opportunities.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Education
High School Diploma -
Woodlands Highscool
Hartsdale, NY06.2016
Skills
- Customer Support
- Cash Handling
- Data Entry
- Microsoft Office
- Security Operations Experience
- CCTV Monitoring
- Warehouse Organization
- Recruiting and Interviewing
- Employee Performance Evaluations
Certification
- Driver's License
- Guard Card
- CPR Certified
References
References available upon request.
Volunteer Experience
- Theodore Young Community Center, White Plains, NY, 02/01/10, 12/01/15, Provided skating lessons to children, Maintained supervision over children, Helped making packages for the homeless
- Theodore Young Community Center, 06/01/15, 08/01/15, Made sure the building was clean and helped set up events
- Greenburgh Housing authority, White Plains, NY, 09/01/10, 09/01/14, Helped kids with their homework
work authorization
Authorized to work in the US for any employer
assessments
- Work style: Reliability, Proficient, 07/01/21, Tendency to be reliable, dependable, and act with integrity at work
- Customer focus & orientation, Proficient, 05/01/21, Responding to customer situations with sensitivity
- Food service fit: Crew member, Proficient, 08/01/21, Measures the traits that are important for successful food service crew members
Timeline
Security Guard
SSC, Inc
12.2022 - Current
Assistant Manager
7-Eleven
11.2021 - 03.2023
Assistant Manger
Showcase Cinemas
11.2019 - 06.2023
Sales Associate
Party City Corporation
09.2019 - 12.2019
Cashier/Arcade Associate
Bowlero Corp
08.2019 - 10.2022
FedEx Package Handler
FedEx Ground
04.2019 - 08.2022
Call Representative
Eastern Account Systems Inc
02.2018 - 11.2018
Cashier/Customer Service
Dicks Sporing Goods
04.2017 - 06.2019
Cashier/Customer Service Manager
Kmart sears holding
10.2015 - 09.2021
High School Diploma -
Woodlands Highscool