Javen James
Phoenix,USA
Summary
Motivated, detailed oriented and compassionate. I have great communication skills and I’m a hands-on learner. Seeking an opportunity to join a team that will allow for growth and development. Authorized to work in the US for any employer
Overview
11
11
years of professional experience
1
1
Certification
Work History
Contract Representative
TEKsystems
Phoenix, AZ
04.2025 - 07.2025
- Maintained a high level of professionalism and empathy while addressing customer concerns and complaints
- Handled inbound and outbound customer calls, providing excellent service and resolving issues in a timely manner
- Managed escalated calls from dissatisfied customers, successfully de-escalating situations and finding satisfactory solutions
- Maintained a high level of professionalism and composure during challenging or stressful customer interactions
Call Center Retention Representative
Charter Spectrum
Walker, MI
05.2022 - 03.2023
- Provided excellent customer service by addressing inquiries, resolving complaints, and ensuring customer satisfaction
- Demonstrated strong product knowledge to effectively answer questions and provide accurate information to customers
- Consistently met or exceeded individual performance metrics including call quality, average handle time, and customer satisfaction ratings
- Implemented effective strategies to de-escalate challenging situations with upset or irate customers while maintaining professionalism at all times
- Recognized as a top performer within the team based on consistently meeting or exceeding performance goals month over month
- Participated in regular coaching sessions with supervisors to enhance skills and address areas for improvement identified through quality monitoring processes
- Implemented effective questioning techniques to gather necessary information from customers and provide accurate solutions
- Maintained a positive attitude during challenging interactions with difficult or demanding customers
- Served as a mentor for new team members, providing guidance on call handling techniques and company policies
Head Cook/Kitchen Supervisor/Host
Southern Fish Fry
Grand Rapids, MI
02.2020 - 08.2022
- Provided exceptional customer service to guests, ensuring a positive and memorable experience
- Collaborated with kitchen staff to ensure timely delivery of food orders and maintain high-quality standards
- Maintained cleanliness and organization of dining areas, ensuring a pleasant atmosphere for guests
- Effectively handled guest inquiries, complaints, and requests in a professional manner
- Increased table turnover rate through efficient seating arrangements during peak hours resulting in higher revenue generation
Sales Team Supervisor
T-Mobile
Caledonia, MI
02.2017 - 10.2020
- Maintained smooth operations for customers. Ensured quality service provided.
- Drove sales through engagement, suggestive selling, and sharing product knowledge.
Amazon Fulfillment Associate
Amazon
Caledonia, MI
03.2019 - 06.2020
- Maintained high standards for customer service.
- Handled route management and directions efficiently.
- Completed customer returns and recycles.
Housekeeper/Laundry Attendant
Hampton Inn & Suites by Hilton
Walker, MI
07.2016 - 10.2018
- Maintained cleanliness and tidiness of assigned rooms, ensuring a comfortable and welcoming environment for guests
- Performed thorough cleaning tasks, including dusting, vacuuming, mopping floors, and sanitizing surfaces
- Collaborated with front desk staff to prioritize room assignments based on guest preferences and special requests
- Followed established procedures for washing, drying, folding, and packaging laundry items
- Operated commercial laundry equipment, including washers, dryers, and ironing machines
Team Lead/Cook
Wendy's
Grand Rapids, MI
01.2015 - 09.2016
- Oversaw daily operations of a busy restaurant, ensuring smooth and efficient service
- Maintained a clean and organized work area, adhering to food safety standards at all times
- Trained new kitchen staff on proper cooking techniques, safety procedures, and sanitation practices
- Resolved customer complaints promptly and effectively, maintaining a high level of customer satisfaction and loyalty
- Prepared and cooked a variety of fast food items, including burgers, fries, chicken nuggets, and sandwiches
Education
High School Diploma -
East Kentwood
Kentwood, MISkills
- Surveillance
- Customer service
- Call center (2 years)
- Security
- Front desk
- Organizational skills
- Communication skills
Certification
- Food Handler Certification
- CPR Certification
- Guard Card
Timeline
Contract Representative
TEKsystems
04.2025 - 07.2025
Call Center Retention Representative
Charter Spectrum
05.2022 - 03.2023
Head Cook/Kitchen Supervisor/Host
Southern Fish Fry
02.2020 - 08.2022
Amazon Fulfillment Associate
Amazon
03.2019 - 06.2020
Sales Team Supervisor
T-Mobile
02.2017 - 10.2020
Housekeeper/Laundry Attendant
Hampton Inn & Suites by Hilton
07.2016 - 10.2018
Team Lead/Cook
Wendy's
01.2015 - 09.2016
High School Diploma -
East Kentwood