Summary
Overview
Work History
Education
Skills
Timeline
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Mauricio Chevalier

Ocala,FL

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

21
21
years of professional experience

Work History

Contract Representative

Time For Freedom Inc.
11.2021 - Current
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Responded to customer calls and emails to answer questions about products and services.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Processed debit and credit card and electronic check payments.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Trained new personnel regarding company operations, policies and services.
  • Cross-trained and provided backup support for organizational leadership.

Facility Director

Time For Freedom Inc.
09.2011 - 11.2021
  • Directed all areas of facility maintenance for [Type] buildings.
  • Controlled inventory according to needs and budget requirements.
  • Oversaw team of 32 personnel covering internal systems and building grounds.
  • Built relationships with vendors and contractors to support timely and cost-effective services.
  • Scheduled, coordinated and supervised all facility-related tasks and activities to monitor performance.
  • Conducted regular facility inspections to identify repair needs or improvements.
  • Held classes to teach staff facility procedures.
  • Oversaw annual budget to handle supply, labor and maintenance needs.
  • Negotiated contracts with vendors to obtain favorable and cost-effective terms and conditions.
  • Applied safety knowledge, codes understanding and project management skills to complete tasks quickly and with minimal down time.

Classification Officer

Florida Department Of Corrections
01.2009 - 12.2010
  • Maintained inmate information in department offender database.
  • Interviewed inmates and prepared classification and progress reports.
  • Audited inmate files to verify accuracy and completeness.
  • Counseled and referred inmates to treatment and program services.

Correctional Officer Sergeant

Florida Department Of Corrections
04.2006 - 01.2009
  • Supervised dining hall, outdoor recreation area, vocational shop, and inmate housing unit.
  • Completed daily work report sheets and delegated tasks to employees.
  • Supervised 1 employee and performance of tasks and managed 1,240 offenders.
  • Handled inmate counts and searches for missing inmates.
  • Verified all prison visitors carried proper identification and had no contraband before entering institution.

Correctional Officer

Florida Department Of Corrections
01.2003 - 04.2006
  • Searched cells of inmates to identify and confiscate contraband and other prohibited items.
  • Escorted inmates to and from cells, court, hospitals, and medical appointments.
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
  • Conducted routine and emergency head counts.

Education

High School Diploma -

All Hallows High School
The Bronx, NY
06.1994

Skills

  • Data Entry
  • Customer Service
  • Quality Assurance
  • Call Control
  • Report Preparation
  • Account Updating
  • Verbal and Written Communication
  • Account Management
  • Delivery Tracking
  • Quality Control
  • Fluent in Spanish
  • Performance Monitoring

Timeline

Contract Representative

Time For Freedom Inc.
11.2021 - Current

Facility Director

Time For Freedom Inc.
09.2011 - 11.2021

Classification Officer

Florida Department Of Corrections
01.2009 - 12.2010

Correctional Officer Sergeant

Florida Department Of Corrections
04.2006 - 01.2009

Correctional Officer

Florida Department Of Corrections
01.2003 - 04.2006

High School Diploma -

All Hallows High School

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Mauricio Chevalier