Javier Arteaga
Chicago,IL
Summary
Dynamic leader with proven expertise in store operations and team leadership, honed at Auto Bank LLC and other notable companies. Excelled in training and mentoring, driving sales growth, and enhancing customer satisfaction through outstanding communication. Bilingual in Spanish & English, adept at fostering client relationships and motivating teams for peak performance.
Overview
12
12
years of professional experience
Work History
Store Manager
Auto Bank LLC
02.2023 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
Sales Manager
Chicago Car Center Power By Ur Boss
01.2022 - 01.2023
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
Sales Associate Specialist
Chicago Car Center
10.2016 - 01.2022
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Consistently maintained store cleanliness and visual appeal, ensuring an inviting atmosphere for customers.
- Developed a comprehensive understanding of product offerings and effectively communicated this knowledge to potential buyers, helping them make informed decisions.
- Greeted customers and helped with product questions, selections, and purchases.
- Answered questions about store policies and addressed customer concerns.
- Maximized customer satisfaction with personalized service, addressing concerns promptly and professionally.
- Helped customers complete purchases, locate items, and join reward programs.
- Generated new leads by participating in community events and networking opportunities, resulting in higher foot traffic to the store.
- Greeted customers and provided outstanding customer service.
- Managed efficient cash register operations.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Driver -Porter
Value Auto Mart
01.2013 - 11.2015
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
Skills
- Store operations
- Training and mentoring
- Outstanding communication skills
- Team leadership and coaching
- Recruitment and hiring
- Team motivation
- Bilingual - Spanish & English
Timeline
Store Manager
Auto Bank LLC
02.2023 - Current
Sales Manager
Chicago Car Center Power By Ur Boss
01.2022 - 01.2023
Sales Associate Specialist
Chicago Car Center
10.2016 - 01.2022
Driver -Porter
Value Auto Mart
01.2013 - 11.2015
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