Javier Castillo
Salt Lake City,UT
Summary
Dynamic Auditor with a strong work ethic and proven problem-solving skills, honed at Sheraton Hotels. Expert in generating financial reports while delivering exceptional guest services. Dependable, I effectively resolve issues and foster teamwork to enhance operational efficiency and guest satisfaction.
Overview
3
3
years of professional experience
Work History
Night Auditor
Sheraton Hotels
Salt Lake City, UT
05.2025 - Current
- Recorded and balanced daily financial transactions, ensuring accuracy in all entries.
- Conducted nightly audits of hotel operations, identifying discrepancies and resolving issues promptly.
- Generated financial reports for management review, highlighting revenue trends and operational performance.
- Coordinated with security staff to ensure guest safety and address any incidents effectively.
- Assisted in training new team members on front desk procedures and hotel policies to enhance service quality.
- Demonstrated proficiency in various software systems used for reservation management, billing adjustments, and report generation.
- Entered customer data into room system and updated information whenever patrons changed rooms.
Night Auditor
Courtyard by Marriott
Salt Lake City, UT
07.2024 - 05.2025
- Monitored room availability and reservations to optimize occupancy rates throughout night operations.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
- Generated and printed daily financial reports to track hotel performance.
- Looked over pending check-ins and payment processes to complete closing procedures.
Night Auditor
Home2 Suites by Hilton Hotel
Murray, UT
09.2023 - 07.2024
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
- Streamlined the check-in and check-out process for guests, ensuring a smooth experience during overnight hours.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
- Collaborated with the front desk team to ensure seamless transitions between shifts and consistent communication regarding guest needs.
- Upheld hotel security by vigilantly monitoring CCTV footage and conducting periodic property walkthroughs.
- Fostered a collaborative work environment amongst all hotel departments through clear communication channels established during shift changes.
Skills
- Multitasking and organization
- Problem-solving
- Strong work ethic
- Generating reports
- Punctual and dependable
- Resolving issues
- Teamwork and collaboration
- Decision-making
- Time management
- Customer service
- Safety and security procedures
- Oral and written communications
- Analytical thinking
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Night Auditor
Sheraton Hotels
05.2025 - Current
Night Auditor
Courtyard by Marriott
07.2024 - 05.2025
Night Auditor
Home2 Suites by Hilton Hotel
09.2023 - 07.2024