Summary
Work History
Education
Skills
Accomplishments
Timeline
Generic

Sophia Wilson

Seattle, WA

Summary

Highly dedicated and customer-oriented Restaurant Server with 2 years of experience in the food and beverage industry. Proficient in delivering exceptional service, increasing sales through upselling, and ensuring timely and accurate order preparation. Recognized for excellent conflict resolution skills and the ability to maintain a positive and efficient work environment. Seeking to leverage expertise and contribute to the success of a dynamic restaurant.

Work History

Restaurant Server

The Urban Fork
Seattle, WA
3 2024 - 3 2025
  • Provided exceptional customer service to over 100 patrons daily, achieving a 95% customer satisfaction rate.
  • Collaborated with kitchen staff to ensure timely and accurate food preparation, reducing wait times by 20%.
  • Upsold menu items and successfully increased average bill totals by 15%.

    Food and Beverage Assistant

    Maple Leaf Dining
    Tacoma, WA
    3 2023 - 3 2024
    • Assisted in managing inventory and placing orders, reducing waste by 10%.
    • Trained and mentored 5 new staff members, improving team efficiency and service quality.
    • Handled customer inquiries and resolved complaints efficiently, contributing to a 20% increase in repeat business.

      Education

      Bachelor of Arts - Hospitality Management

      State University
      May 2023

      High School Diploma - General Studies

      Greenwood High School
      Jun 2019

      Skills

      • Customer Service
      • Food Safety
      • Order Accuracy
      • Conflict Resolution
          • Upselling Techniques
          • Team Collaboration
          • Time Management
          • Point of Sale (POS) Systems

        Accomplishments

        • Awarded 'Employee of the Month' three times for outstanding performance.
        • Successfully managed the busiest shifts with high efficiency and customer satisfaction.

        Timeline

        Restaurant Server

        The Urban Fork
        03/2024 - 03/2025

        Food and Beverage Assistant

        Maple Leaf Dining
        03/2023 - 03/2024

        Bachelor of Arts - Hospitality Management

        State University

        High School Diploma - General Studies

        Greenwood High School

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