Javier Duque Jr
Pembroke Pines
Summary
Detail-oriented Pharmacy Technician with expertise in prescription processing and customer education. Skilled in inventory management and claims handling, dedicated to enhancing patient care and ensuring compliance with pharmacy regulations.
Adaptable Pharmacy Technician known for effective communication and strong problem-solving skills. Experienced in managing pharmacy operations, educating customers, and ensuring accurate claims processing. Ready to leverage expertise to support patient needs and enhance operational efficiency.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Walgreen's Pharmacy
Pembroke Pines
06.2024 - Current
- Processed prescription orders accurately and efficiently for customer fulfillment.
- Managed inventory levels and restocked shelves with pharmaceutical products.
- Maintained cleanliness and organization of the pharmacy workspace and equipment.
- Educated customers on medication usage, side effects, and proper storage methods.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Ordered, labeled and counted stock of medications and entered inventory data into computer.
- Maintained proper storage and security conditions for drugs to ensure compliance with safety regulations.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
- Administered flu shots and other vaccinations as certified and in accordance with pharmacy regulations.
- Participated in continuing education and training to stay current with pharmacy practices and technology.
- Assisted customers in filing new insurance claims and provided status updates on existing ones.
- Maintained detailed records of all claim activities including correspondence, decisions, payments.
Assistant Store Manager
Walgreens
Pembroke Pines
06.2020 - 09.2024
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Coordinated inventory management, including ordering and stock replenishment.
- Oversaw cash handling procedures, ensuring accuracy and compliance.
- Supported loss prevention efforts by monitoring store security measures.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Collaborated with cross-functional teams to enhance overall operational efficiency in the warehouse.
- Generated warehouse shipping documents, packing lists and invoices.
- Loaded and unloaded shipments, ensuring proper handling of all items.
Cashier
Publix
Pembroke Pines
01.2017 - 06.2019
- Processed customer transactions efficiently and accurately at the register.
- Assisted customers with product inquiries and provided excellent service.
- Maintained a clean and organized checkout area for optimal customer experience.
- Handled cash, credit, and gift card transactions securely and responsibly.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Trained new cashiers on procedures, policies, and customer service best practices.
- Resolved customer complaints promptly, ensuring a positive shopping experience.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Education
High School Diploma -
Law Enforcement Officers Memorial HS
Miami, FL05-2019
Skills
- Prescription processing
- Inventory management
- Medication education
- Claims handling
- Vaccination administration
- Customer relationship management
- Data entry accuracy
- Time management
- Effective communication
- Team collaboration
- Conflict resolution
- Pharmacy and customer records management
- Problem-solving skills
- Insurance verification
- FDA drug safety guidelines
- Confidentiality and HIPAA
- Drug inventory control
- Insurance billing
- Point of sale systems proficiency
- Manual and automated medication dispensing
Certification
Licensed Pharmacy Technician
Timeline
Pharmacy Technician
Walgreen's Pharmacy
06.2024 - Current
Assistant Store Manager
Walgreens
06.2020 - 09.2024
Cashier
Publix
01.2017 - 06.2019
High School Diploma -
Law Enforcement Officers Memorial HS