Javier Factor
auburn,Georgia
Summary
Detail-oriented Pharmacy Technician with strong problem-solving and communication skills. Experienced in educating patients and resolving inquiries. Committed to enhancing customer satisfaction through effective teamwork and adaptability.
Overview
5
5
years of professional experience
Work History
Pharmacy Technician
Walgreens
Buford, GA
10.2022 - Current
- Filled and verified prescriptions accurately according to state regulations.
- Assisted pharmacists in maintaining inventory levels and managing medication orders.
- Educated patients on proper medication use and potential side effects.
- Operated pharmacy software for prescription processing and patient record management.
- Collaborated with healthcare professionals to resolve prescription issues effectively.
- Trained new pharmacy staff on operational procedures and customer service standards.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Resolved customer inquiries through effective communication and problem-solving techniques.
Customer Service Representative
Walgreens
Buford, GA
10.2022 - Current
- Provided product information, assisting customers in making informed purchasing decisions.
- Collaborated with team members to enhance service delivery and improve customer satisfaction ratings.
- Conducted follow-up calls to ensure resolution of issues and foster customer loyalty.
- Trained new staff on best practices for handling customer interactions and utilizing support tools.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Service Cashier
Dairy Queen Grill & Chill
Buford, GA
10.2021 - 03.2022
Education
High School Diploma -
Penn Foster Career School
Scranton, PA07-2021
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Answering customer questions
- Supply restocking
- Adaptable learner
Timeline
Pharmacy Technician
Walgreens
10.2022 - Current
Customer Service Representative
Walgreens
10.2022 - Current
Customer Service Cashier
Dairy Queen Grill & Chill
10.2021 - 03.2022
High School Diploma -
Penn Foster Career School