Javier Graham
Secaucus,USA
Summary
Energetically driven and results-oriented professional with a proven track record at Olive Garden Restaurant, excelling in customer service and upselling techniques. Demonstrates exceptional teamwork and collaboration abilities, alongside adept cash handling skills. Renowned for enhancing guest experiences and boosting sales through innovative service strategies.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server
Olive Garden Restaurant
Secaucus, NJ
01.2024 - Current
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Presented menus and answered questions regarding items.
- Operated POS terminals to input orders, split bills and calculate totals.
- Trained new employees on restaurant procedures and plating techniques.
Sales Associate
East Rutherford
East Rutherford, New Jersey
01.2021 - 12.2022
- Provided accurate information about all sorts of beef jerky to help customers quickly navigate store and acquire items for purchase
- Used POS system to scan customer purchases, calculate prices and process transactions
- Review shipment orders and customer orders to make sure everything was intact arriving at the correct time
- Unloaded, unboxed and transported merchandise and set up attractive displays
- Welcomed guests and offered quick assistance to handle diverse needs
Food Service Worker
Wetzel's Pretzels
East Rutherford, NJ
09.2020 - 01.2021
- Cooked assigned food portions for complex customer orders
- Stored ingredients in refrigerators and freezers to keep items fresh
- Cleaned and sanitized food service equipment before and after meal services
- Replenished ingredients to maintain stock levels for food preparation demands
- Flexed between preparation and service work depending on current customer requirements
Food Service Worker
Dunkin Donuts
Jersey City, NJ
05.2020 - 09.2020
- Stored ingredients in refrigerators and freezers to keep items fresh
- Fielded client queries, addressed customers' needs and served food to customers
- Arranged kitchen workstations and equipment before opening establishment to guests
- Wiped down high-touch areas regularly for appearance and to minimize spread of infectious diseases
- Used daily task lists to prepare ingredients, start up or shut down equipment and clean kitchen areas
Education
Associate of Science - Biology
Kean University
Union, NJ06-2027
High School Diploma -
Secaucus High School
Secaucus, NJ06.2023
Skills
- Flexible Schedule
- Display Setup
- Teamwork and Collaboration
- Cash Handling
- Upselling Techniques
- Customer Service
- Problem-Solving
- Sales and Marketing
- Retail sales
- Sales
- Guest services
- Communication skills
- Driving
- Valet parking
- Cash register
- Basic math
Certification
Driver's License
Personal Information
Authorized To Work: US
Timeline
Server
Olive Garden Restaurant
01.2024 - Current
Sales Associate
East Rutherford
01.2021 - 12.2022
Food Service Worker
Wetzel's Pretzels
09.2020 - 01.2021
Food Service Worker
Dunkin Donuts
05.2020 - 09.2020
Associate of Science - Biology
Kean University
High School Diploma -
Secaucus High School
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