JAVIER JAIMES
Vail,CO
Summary
Dynamic Head Bartender with proven expertise at Makoto Vail in inventory management and staff training. Renowned for enhancing customer satisfaction through exceptional service and mixology techniques. Successfully drove sales growth while maintaining high safety standards, ensuring a memorable dining experience for patrons. Passionate about wine pairing and committed to excellence in hospitality.
Overview
4
4
years of professional experience
Work History
Head Bartender
Makoto Vail
Vail, CO
01.2024 - Current
- Handled food orders from customers seated at the bar.
- Assigned bartenders to specific tasks and duties throughout the shift.
- Maintained safety and sanitation standards with firm enforcement amongst bar staff.
- Ordered and maintained inventory of bar products, alcohol, soft drinks and supplies to drive high volume of sales.
- Managed high volume of shift customers and simultaneously assisted restaurant servers with diverse needs.
- Managed accurate bar tabs and processed cash and credit card transactions.
- Performed opening and closing duties such as setting up glasses and bar equipment and restocking items.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Inspected beverage quality regularly to ensure freshness.
- Created weekly reports of sales figures for management review.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Trained new bartenders on drink preparation and upselling techniques.
Restaurant Waiter
Grand Hyatt Vail
Vail, CO
06.2023 - 11.2023
- Relayed orders to service bar and kitchen via point-of-sale register system.
- Informed customers about specials, upselling additional food and drink items.
- Provided exceptional service to high volume of daily customers.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
Head Waiter
Hotel Punta Diamante
Bucaramanga, Colombia
11.2020 - 03.2023
- Verified that all items ordered were delivered correctly to each table.
- Trained new waiters on food service procedures and customer service standards.
- Checked identification to verify minimum age requirements for consumption of alcoholic beverages.
- Trained new employees to perform duties.
- Calculated charges, issued table checks, and collected payments from customers.
- Collaborated with kitchen staff to ensure timely delivery of food orders.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Ensured that the dining area was properly set up with clean linens, silverware, and glassware.
- Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
- Assisted servers with taking orders from customers as needed during peak hours.
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
- Built relationships with regular customers through personalized service.
Education
Bartender Course -
Servicio Nacional De Aprendizaje SENA
Bucaramanga04-2023
Electromechanic Technologist -
Unidades Tecnologicas De Santander
Bucaramanga06-2022
High School Diploma -
Unidades Tecnologicas De Santander
Bucaramanga12-2020
Skills
- Inventory management
- Mixology techniques
- Training staff
- Menu knowledge
- Wine pairing
- Food safety
- Alcohol awareness
- Customer service
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Head Bartender
Makoto Vail
01.2024 - Current
Restaurant Waiter
Grand Hyatt Vail
06.2023 - 11.2023
Head Waiter
Hotel Punta Diamante
11.2020 - 03.2023
Bartender Course -
Servicio Nacional De Aprendizaje SENA
Electromechanic Technologist -
Unidades Tecnologicas De Santander
High School Diploma -
Unidades Tecnologicas De Santander
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