Javier Landeros
Laredo,TX
Summary
Dynamic professional with a proven track record in customer service and teamwork, demonstrated at Books-A-Million and other notable companies. Excelled in relationship building and problem-solving, enhancing customer loyalty and team efficiency. Skilled in stocking and receiving, with a commitment to excellence and punctuality. Achieved significant improvements in customer satisfaction and operational productivity.
Overview
8
8
years of professional experience
Work History
Sales Associate
Books-A-Million
09.2024 - Current
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed efficient cash register operations.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Engaged in friendly conversation with customer to better uncover individual needs.
Warehouse Worker
Los Chiles Imports
12.2019 - 05.2024
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained clean, orderly work environment free of hazards.
- Assisted in receiving, stocking and distribution of merchandise.
- Consistently lifted materials weighing as much as 50 pounds.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Moved furniture and boxes using utility dolly and truck ramp.
Team Member
Wataburger
11.2018 - 12.2019
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Developed strong cooperative relationships with coworkers and managers.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
Customer Service Representative
Convergys
06.2016 - 10.2016
- Met customer call guidelines for service levels, handle time and productivity.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
High School Diploma -
United High School
Laredo, TX06-2016
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Multi-tasking strength
- Excellent people skills
- Reliable and punctual
- Exceptional customer service
- Relationship Building
- Stocking and Receiving
Timeline
Sales Associate
Books-A-Million
09.2024 - Current
Warehouse Worker
Los Chiles Imports
12.2019 - 05.2024
Team Member
Wataburger
11.2018 - 12.2019
Customer Service Representative
Convergys
06.2016 - 10.2016
High School Diploma -
United High School