JAVIER MEZA
Houston,Texas
Summary
Business Manager with a proven track record of enhancing customer satisfaction, increasing employee retention, and driving sales growth across multi-location retail and food service operations. Eager to leverage expertise in strategic planning, quality assurance, and comprehensive training programs to spearhead operational excellence. Passionate about aligning operational goals with customer-driven strategies to foster continued growth and success.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Territory Manager
Go Minis Moving & Portable Storage
Houston, Texas
07.2025 - Current
- Led daily operations, scheduling, and execution of container deliveries across assigned territory.
- Managed accounts receivable to ensure timely customer payments, maintaining robust cash flow.
- Hired, trained, and scheduled drivers while enforcing safety and performance standards.
- Drove territory expansion through targeted sales outreach and marketing initiatives.
Director Of Operations
GSR & S&S Foods II LLC
Houston, USA
08.2022 - 07.2025
- Director of Operations overseeing Dunkin,Baskin-Robbins, Sonic, Church's Chicken, Wingstop, Little Caesars
- Increased customer satisfaction scores by 25% by implementing a comprehensive employee training program and new CRM tools.
- Managed operations for 50 restaurants, overseeing a workforce of 1,000 employees.
- Increased customer satisfaction scores by 20% after implementing new quality assurance protocols.
Training & Development Manager
Metro By T-Mobile
Houston, USA
01.2020 - 07.2022
- Improved sales performance through training 25 Sales Associates at Metro by T-Mobile stores
- Disseminating information to sales associates across multiple stores
- Ensure that stores are hitting key performance indicators
- Trained instructors and supervisors in techniques and skills for training and dealing with employees
- Evaluated instructor performance and effectiveness of training programs, provided recommendations for improvement
Client Success Manager
Beyond Finance
Remote, USA
01.2018 - 12.2019
- Operate Sales force and Five9 station to obtain and extract information; documents information, activities and changes in the CRM database (Client Relationship Management System)
- Develop and maintain positive customer relations and coordinate with other departments within the company to ensure customer requests and questions are handled appropriately and in a timely manner
- Maintained frequent interaction with senior management to measure goal achievement and determine areas of improvement
- Addressed and resolved client or customer inquiries to foster superior standards of service
Credit Card Sales Lead
West Corporation American Express
San Antonio, USA
06.2016 - 12.2017
- Managed a sales team of 15 members handling over 5,000 client accounts
- Convey brand information to customers and respond to question/inquiries that arise
- Responsible for daily/monthly sales targets
- Prioritize and schedule proactive calls to organization's accounts
Education
Associates Degree -
South Texas College
Mcallen05.2018
High School Diploma -
Valley View High School
Hidalgo, TX06-2016
Skills
- Project Management
- Business Development
- Training & Development
- P&L Management
- Business Operations
- Inventory Management
- Microsoft Office
- Oracle Cloud
- Excel
- Equipment operation
Certification
• Dunkin franchisee certification, Dunkin
• Baskin-Robbins franchisee certification, Baskin-Robbins
• Serve Safe Manager Certification
• Baskin-Robbins franchisee certification, Baskin-Robbins
• Serve Safe Manager Certification
Timeline
Territory Manager
Go Minis Moving & Portable Storage
07.2025 - Current
Director Of Operations
GSR & S&S Foods II LLC
08.2022 - 07.2025
Training & Development Manager
Metro By T-Mobile
01.2020 - 07.2022
Client Success Manager
Beyond Finance
01.2018 - 12.2019
Credit Card Sales Lead
West Corporation American Express
06.2016 - 12.2017
Associates Degree -
South Texas College
High School Diploma -
Valley View High School