Javier Pulido
Union City,California
Summary
I excelled in a fast-paced environment at Cold Stone Creamery, Became good at customer engagement and food safety protocols. My proactive approach led to significant improvements in service efficiency and customer satisfaction, showcasing my ability to thrive under pressure and collaborate effectively with a team.
Overview
3
3
years of professional experience
Work History
Ice Cream Server
Cold Stone Creamery
07.2019 - 09.2022
- Greeted incoming customers and provided reliable, friendly customer service.
- Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
- Maintained a clean and organized workspace, ensuring a positive environment for customers and coworkers.
- Managed long lines of customers during peak times while maintaining professionalism under pressure.
- Prepared ice cream orders quickly while adhering to proper food safety guidelines.
- Maintained menu knowledge to provide recommendations and answers to customer questions.
- Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
- Accurately operated cash register to process customer payments.
- Addressed customer inquiries and concerns promptly, fostering an atmosphere of exceptional service.
- Demonstrated excellent time management skills by handling multiple tasks simultaneously during busy shifts.
Education
High School Diploma -
New Haven Adult School
Union City, CASkills
Customer Engagement
Customer Service
Patience and Empathy
Cleaning and organization
Inventory
Working under pressure
Cash Register Operations
Teamwork and Collaboration
Opening and closing procedures
Food handling safety
Timeline
Ice Cream Server
Cold Stone Creamery
07.2019 - 09.2022
High School Diploma -
New Haven Adult School