Javion Montgomery
Ellenwood,GA
Summary
Dynamic and dedicated professional with a strong background in customer service at Dollar General Store. Proven ability to enhance customer satisfaction through efficient transactions and effective complaint resolution. Recognized for reliability and integrity, contributing to improved customer loyalty and streamlined operations. Skilled in cash handling and promoting store initiatives to drive sales.
Overview
1
1
year of professional experience
Work History
Cashier
Dollar General Store
03.2023 - 03.2024
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Supported marketing initiatives by setting up and maintaining promotional displays.
- Improved efficiency, organized checkout area for optimal workflow.
- Contributed to significant decrease in queue times by streamlining checkout process.
- Enhanced shopping experience, provided product information and location assistance.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Enhanced customer service experience by efficiently processing purchases and returns.
Security Officer
Securitas Security
10.2022 - 12.2022
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
Education
No Degree -
Cedar Grove High School
Ellenwood, GA05.2018
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Reliability and punctuality
Timeline
Cashier
Dollar General Store
03.2023 - 03.2024
Security Officer
Securitas Security
10.2022 - 12.2022
No Degree -
Cedar Grove High School
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