Summary
Overview
Work History
Education
Skills
Timeline
Generic

Javonni Lanier

Fort Washington

Summary

  • Dedicated Front End Supervisor with expertise in customer service, problem-solving, and workflow management. Proven track record in training teams and enhancing operational efficiency to achieve exceptional customer satisfaction. Providing customer service and/or technical support, telephone, email, and/or instant messaging or using live chat software tools.

Overview

9
9
years of professional experience

Work History

Front End Supervisor

Lowes Home Improvment
Alexandria, VA
07.2021 - Current
  • Supervised daily operations, ensuring team adherence to safety protocols and customer service standards.
  • Trained and mentored staff on product knowledge and effective merchandising techniques.
  • Coordinated inventory management, optimizing stock levels and reducing discrepancies.
  • Implemented process improvements, enhancing workflow efficiency and reducing customer wait times.
  • Providing customer service and/or technical support (to internal and external customers) via telephone, email, and/or instant messaging or using live chat software tools.

Deli Clerk

Giant Food Stores
Fairfax, VA
01.2021 - 07.2021
  • Assisted customers with product selection and inquiries, enhancing overall shopping experience.
  • Prepared and packaged deli products according to health standards, ensuring quality and safety compliance.
  • Operated slicers and scales efficiently, maintaining accuracy in portion control and product weight.
  • Trained new staff on deli procedures, fostering a collaborative team environment and promoting best practices.

Head Food Runner

TopGolf
Oxon Hill, MD
08.2019 - 01.2021
  • Supervised food runners to ensure timely and accurate delivery of orders.
  • Coordinated with kitchen staff to maintain efficient workflow during peak hours.
  • Trained new personnel on food safety standards and service protocols.
  • Streamlined communication between front-of-house and back-of-house teams.

Customer Service Cashier

Six Flags
Bowie, MD
03.2017 - 08.2019
  • Processed transactions efficiently, ensuring accurate cash handling and customer satisfaction.
  • Assisted customers with inquiries, enhancing overall guest experience through effective communication.
  • Managed point-of-sale systems, maintaining operational integrity during peak hours.
  • Trained new staff on cash register operations and customer service protocols.

Education

High School Diploma -

Oxon Hill High School
Oxon Hill, MD

Skills

  • Customer service
  • Problem-solving skills
  • Cash register operation
  • Workflow management
  • Good Interpersonal Skills
  • Strong reading comprehension skills
  • Maintaining and updating files or records for various purposes such as customers files

Timeline

Front End Supervisor

Lowes Home Improvment
07.2021 - Current

Deli Clerk

Giant Food Stores
01.2021 - 07.2021

Head Food Runner

TopGolf
08.2019 - 01.2021

Customer Service Cashier

Six Flags
03.2017 - 08.2019

High School Diploma -

Oxon Hill High School
Javonni Lanier