Dedicated Front End Supervisor with expertise in customer service, problem-solving, and workflow management. Proven track record in training teams and enhancing operational efficiency to achieve exceptional customer satisfaction. Providing customer service and/or technical support, telephone, email, and/or instant messaging or using live chat software tools.
Overview
9
9
years of professional experience
Work History
Front End Supervisor
Lowes Home Improvment
Alexandria, VA
07.2021 - Current
Supervised daily operations, ensuring team adherence to safety protocols and customer service standards.
Trained and mentored staff on product knowledge and effective merchandising techniques.
Coordinated inventory management, optimizing stock levels and reducing discrepancies.
Implemented process improvements, enhancing workflow efficiency and reducing customer wait times.
Providing customer service and/or technical support (to internal and external customers) via telephone, email, and/or instant messaging or using live chat software tools.
Deli Clerk
Giant Food Stores
Fairfax, VA
01.2021 - 07.2021
Assisted customers with product selection and inquiries, enhancing overall shopping experience.
Prepared and packaged deli products according to health standards, ensuring quality and safety compliance.
Operated slicers and scales efficiently, maintaining accuracy in portion control and product weight.
Trained new staff on deli procedures, fostering a collaborative team environment and promoting best practices.
Head Food Runner
TopGolf
Oxon Hill, MD
08.2019 - 01.2021
Supervised food runners to ensure timely and accurate delivery of orders.
Coordinated with kitchen staff to maintain efficient workflow during peak hours.
Trained new personnel on food safety standards and service protocols.
Streamlined communication between front-of-house and back-of-house teams.
Customer Service Cashier
Six Flags
Bowie, MD
03.2017 - 08.2019
Processed transactions efficiently, ensuring accurate cash handling and customer satisfaction.
Assisted customers with inquiries, enhancing overall guest experience through effective communication.
Managed point-of-sale systems, maintaining operational integrity during peak hours.
Trained new staff on cash register operations and customer service protocols.
Education
High School Diploma -
Oxon Hill High School
Oxon Hill, MD
Skills
Customer service
Problem-solving skills
Cash register operation
Workflow management
Good Interpersonal Skills
Strong reading comprehension skills
Maintaining and updating files or records for various purposes such as customers files