Jawara Becks-Drake
Oakland,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Looking to maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
16
16
years of professional experience
Work History
Associate Banker
Chase Bank
04.2023 - Current
- Maintained accurate records of all transactions, keeping track of daily activities for auditing purposes.
- Strengthened client relationships through consistent communication and personalized attention to individual needs.
- Provided advice on different bank products and financial options.
- Balanced teller drawers and ATM cash.
- Resolved complex client issues by coordinating with relevant departments, ensuring timely resolution and customer satisfaction.
- Mentored new associates on bank policies, product offerings, sales techniques, customer service standards ensuring smooth integration into the team environment.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
Maintenance Supervisor
CLIFF HOUSE RESTAURANTS
08.2008 - 08.2020
- Managed a maintenance staff (of 7-10 people) across four high-volume establishments (Bistro at the Cliff House, Sutro’s at the Cliff House, the Terrace Room Banquet Hall and the Lookout Cafe)
- Physical duties included interior and exterior custodial work, light repairs, maintenance, and food prep
- Managerial duties included weekly purchasing of foods and supplies, maintaining working relationships with numerous wholesale outlets (by phone, email, and in-person), employee scheduling, and delegating work and projects
- Additionally, I managed one of San Francisco’s most successful restaurant Facebook pages, increasing the number of followers from 200 to 15,000 in only 18 months.
- Coordinated preventative maintenance schedules, verifying equipment safety and function.
- Streamlined work order processes for increased efficiency in addressing maintenance requests and tracking progress.
- Managed inventories of spare parts and tools to ensure the availability of necessary resources for timely repairs.
IHSS Worker
Marin County
03.2015 - 03.2020
- Part-time caretaker for disabled persons
- Duties included shopping, cleaning, home maintenance work, gardening, and home health care.
- Worked fast to complete tasks and meet daily deadlines.
- Followed instructions and procedures to complete assigned tasks.
Education
Bachelor of Arts - African American Studies
University of California, Berkeley
Associate of Science - Social Sciences
Laney College
Associate of Arts - Language Arts
Laney College
Skills
- Sales proficiency
- Data Entry and Recording
- Loading and unloading
- Order Picking
- Storage Organization
- Shipping and receiving
- Stock replenishment
- Microsoft Word, Excel, Adobe Acrobat
- Exceptional interpersonal communication
- Team Management
Timeline
Associate Banker
Chase Bank
04.2023 - Current
IHSS Worker
Marin County
03.2015 - 03.2020
Maintenance Supervisor
CLIFF HOUSE RESTAURANTS
08.2008 - 08.2020
Bachelor of Arts - African American Studies
University of California, Berkeley
Associate of Science - Social Sciences
Laney College
Associate of Arts - Language Arts
Laney College