Jaxsun Kellett
Service Technician
Trion,GA
Summary
Detail-oriented Service Technician with proven history of testing and evaluating service options to offer quality resolutions. Completes service orders quickly and maintains accuracy in documentation. Committed to providing superior service and clear client communication.
Overview
7
7
years of professional experience
Work History
Service Technician
Honda of Rome
05.2021 - Current
- Create in-depth work orders outlining customer complaints about unit and all necessary information required to finalize work order.
- Create digital copies of work orders and accurately filed paper versions. Executed unit information reports to identify related or incomplete recalls. Check current warranty statuses for all relevant units.
- Accurately and promptly diagnose unit, communicate issue(s) to customer along with estimated repair costs
- Acquire repair approvals and rectify unit problems efficiently
- Confirm resolution of unit by attempting to replicate original problem after repairs are completed
- Finalize work order with all associated parts required for repair, create detailed notes about how repair was completed.
- Inform customer of unit completion with total cost of repairs.
Parts Counter Sales Person
Easy Living Yamaha and Polaris
06.2020 - 05.2021
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
- Stocked shelves, built displays and merchandised products enabling customers to find needed items and products.
- Managed returns and exchanges effectively, resolving customer issues promptly and professionally.
- Stocked and managed stock of parts.
- Ordered parts from various distributors to fulfill demands.
Press Operator
ROPER CORP.
01.2019 - 06.2020
- Fabricated parts for production line as specified by daily print sheet.
- Reviewed completed orders for quality and accuracy.
- Modified press settings and supervised press functionality to ensure compliance with Quality Control standards.
Education
Associate of Science - Business Management
Georgia Highlands College
Rome, GA12-2021
Skills
Customer service
Equipment troubleshooting
Preventive Maintenance
Work documentation
Quality assurance
Flexible and adaptable
Troubleshooting skills
Mechanical aptitude
Exceptional communication skills
Accomplishments
- Current Silver level Honda Powersports technician obtained through factory training.
- Assume the role of service advisor, parts specialist, and service technician in my current position and manage those tasks effectively each day.
- Certified in Polaris service training.
Timeline
Service Technician
Honda of Rome
05.2021 - Current
Parts Counter Sales Person
Easy Living Yamaha and Polaris
06.2020 - 05.2021
Press Operator
ROPER CORP.
01.2019 - 06.2020
Associate of Science - Business Management
Georgia Highlands College
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