Jay Joslin
League City,TX
Summary
Dynamic leader with proven expertise in customer service and problem-solving, honed across roles from Sales Associate at Texas Auto to General Manager at Ron Carter Cadillac. Excelled in building team collaboration, driving significant business growth, and fostering long-term supplier relationships. Skilled in strategic planning and staff development, consistently achieving and surpassing sales goals.
Overview
14
14
years of professional experience
Work History
Sales Associate
Texas Auto
01.2021 - 12.2023
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Head Buyer
Leaf Johnson Ford
01.2018 - 10.2020
- Managed and maintained purchase orders and invoices.
- Maintained complete documentation and records of all purchasing activities.
- Built long-term supplier relationships with vendors to establish quality and competitive pricing.
- Placed orders for merchandise consistent with quality, quantity and other specification requirements.
General Sales Manager
Sonic Automotive
01.2016 - 03.2018
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Developed and implemented comprehensive salesperson training program.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
General Manager
Ron Carter Cadillac
02.2010 - 12.2015
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Education
Associate of Applied Science - Business
University of Notre Dame
Notre Dame, IN07.1980
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
Timeline
Sales Associate
Texas Auto
01.2021 - 12.2023
Head Buyer
Leaf Johnson Ford
01.2018 - 10.2020
General Sales Manager
Sonic Automotive
01.2016 - 03.2018
General Manager
Ron Carter Cadillac
02.2010 - 12.2015
Associate of Applied Science - Business
University of Notre Dame
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