Jay Kim
Los Angeles,CA
Overview
7
7
years of professional experience
Work History
Front Desk Receptionist
Garden Suite Hotel
01.2023 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Collected room deposits, fees, and payments.
Cafe Worker
Sul & Beans
06.2019 - 11.2019
- Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
Cafe Worker
Boba Story
08.2016 - 07.2017
- Fulfilled customer orders while complying with pricing, packaging, and weighing procedures.
- Trained new cafe workers in sales, customer service and safety.
Education
High School Diploma -
Fairfax Senior High School
Los Angeles, CA06.2018
Skills
- Fee Collection
- Registration Services
- Scheduling
- Customer Service
- PC Proficiency
Timeline
Front Desk Receptionist
Garden Suite Hotel
01.2023 - Current
Cafe Worker
Sul & Beans
06.2019 - 11.2019
Cafe Worker
Boba Story
08.2016 - 07.2017
High School Diploma -
Fairfax Senior High School