Jay Loving
Tyler,TX
Summary
Pursuing part-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise and leveraging a diverse work experience
Overview
28
28
years of professional experience
Work History
Sales Associate
Home Depot
03.2013 - 04.2015
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise..
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Senior Programmer Analyst
Pepsico Inc
09.1987 - 02.2012
- Supported computer Accounts Receivable system to insure accurate and timely application of received monies.
- Subject matter expert for corporate payroll processing. Created, implemented and maintained systems to ensure accurate and timely pay of 60,000+ employees.
- Drove creation of annual W2 forms for 50,000+ employees. This included installing software updates for current year regulatory rates, testing and printing of forms and creation of electronic data sent to the IRS
- System test coordinator for implementation of a corporate payroll system to replace legacy system. Documented test results and problem resolution, analyzed and repaired system outages and software errors,
- Subject matter expert for master files data with a focus on integrity of raw materials, packing and plant authorizations.
- Modified existing software to correct errors, adapt to new hardware and improve performance.
- Worked closely with clients to establish specifications and system designs.
Education
Bachelor of Science - Computer Science
Stephen F. Austin State University
Nacogdoches, TX05-1985
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Coding
- Code analysis
- End user support
- Verbal and written communication
- Critical thinking
Timeline
Sales Associate
Home Depot
03.2013 - 04.2015
Senior Programmer Analyst
Pepsico Inc
09.1987 - 02.2012
Bachelor of Science - Computer Science
Stephen F. Austin State University
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