Jay Ocampo
San Antonio,TX
Summary
Experienced Barista enthusiastic about producing a superbly made cup of coffee with a personable smile and positive attitude.
Barista Lead with three years in national coffee chain. Excellent service skills and great memory for repeat customers. Seeking position managing and growing a staff of dedicated baristas.
Service-oriented Barista with 5 years experience seeking position to help grow and have more experience to help people.
Talented Barista with a robust history of excellent customer service in large coffee shops. Accustomed to taking orders with a smile and making delicious specialty drinks for satisfied customers.
Hardworking Actor trained in wide range of performance and acting techniques. Highly-energetic and collaborative team player with proven punctuality and dependability. History of thriving in fast-paced professional environments and well-versed in working in independent and team-oriented productions.
Overview
9
9
years of professional experience
Work History
Barista/Trainer
Starbucks
San Antonio, TX
08.2018 - Current
- Merchandised display cases and diligently promoted prepared foods to drive business revenue.
- Memorized official and off-menu preparations to serve all customer beverage desires.
- Restocked counter and customer areas to maintain adequate items levels for expected needs.
- Listened to customer desires and needs to recommend optimal products.
- Prepared more than 200 drinks per shift with high accuracy and consistently strong customer satisfaction.
- Maintained calm demeanor during high-volume periods and special events.
- Maintained highest standards of conduct and service to support company reputation.
- Organized service and seating areas.
- Received and accurately processed customer payments.
- Managed morning rush of over 300 customers daily with efficient, levelheaded customer service.
- Cleaned and sanitized work areas, utensils and equipment.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Greeted guests with pleasant smile and superior customer service.
- Resolved customer disputes with tact and professionalism.
- Protected customers by regularly cleaning and sanitizing work areas and equipment.
- Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas.
- Trained entire staff of 6 baristas within two weeks in new programs, offerings, and procedures.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Worked with new employees on procedures and policies, interacting with customers, cleaning areas and making orders.
- Taught team members how to make latest drinks and correctly perform new procedures.
- Accepted cash and credit card payments, issued receipts and provided change.
- Enthusiastically engaged customers during busy periods to keep mood light and fun.
- Created complex, hand-crafted beverages based upon customer preferences.
Barback
mckinney street
Dallas, TX
02.2017 - 07.2018
- Assisted bartenders by stocking beer, wine, liquor, and other bar items.
- Restocked ice and prepared garnishes for drinks.
- Cleaned the bar area including counters, glasses, and utensils throughout shift.
- Set up glassware for customers in anticipation of drink orders.
Theatre Performer
Unt Dallas
09.2015 - 01.2018
- Applied expertise in body movements, gestures and different forms of speech to engage audience members and drive engagement.
- Used singing, dancing and musical instruments to enhance performances.
- Attended numerous auditions per week to obtain roles.
- Worked closely with directors, fellow performers and writers to identify and perfect optimal performance techniques.
- Rehearsed for 2 months or more without single absence and performed in 15 plays each season.
- Entertained guests while simultaneously arranging and improvising popular music based on audience reactions.
- Helped prepare stages, move props and break down stages to support smooth productions.
Education
High School Diploma -
Mckinney North High School
Mckinney, TX07.2015
Some College (No Degree) - Theatre Arts
University of North Texas At Dallas
Dallas, TXSome College (No Degree) - Communication's
University of Texas San Antonio
Skills
- Coffee expertise
- Tea expertise
- Safe food handling practices
- Product displays
- Cash register operation
- Conflict mediation
- Solid problem solver
- Detail oriented
- Teamwork and collaboration
- Customer service
- Collaborative
- Charismatic
- Team management
- Cleaning and sanitizing
Sing, Dance
I used to do a frequent amount of work doing musicals to help pay bills. But now ever since im focused on school its just been a hobby of mine when i have the free time and when i graduate.
Timeline
Barista/Trainer
Starbucks
08.2018 - Current
Barback
mckinney street
02.2017 - 07.2018
Theatre Performer
Unt Dallas
09.2015 - 01.2018
High School Diploma -
Mckinney North High School
Some College (No Degree) - Theatre Arts
University of North Texas At Dallas
Some College (No Degree) - Communication's
University of Texas San Antonio