Summary
Overview
Work History
Education
Skills
Sing, Dance
Timeline
Generic

Jay Ocampo

San Antonio,TX

Summary

Experienced Barista enthusiastic about producing a superbly made cup of coffee with a personable smile and positive attitude.

Barista Lead with three years in national coffee chain. Excellent service skills and great memory for repeat customers. Seeking position managing and growing a staff of dedicated baristas.

Service-oriented Barista with 5 years experience seeking position to help grow and have more experience to help people.

Talented Barista with a robust history of excellent customer service in large coffee shops. Accustomed to taking orders with a smile and making delicious specialty drinks for satisfied customers.

Hardworking Actor trained in wide range of performance and acting techniques. Highly-energetic and collaborative team player with proven punctuality and dependability. History of thriving in fast-paced professional environments and well-versed in working in independent and team-oriented productions.

Overview

9
9
years of professional experience

Work History

Barista/Trainer

Starbucks
San Antonio, TX
08.2018 - Current
  • Merchandised display cases and diligently promoted prepared foods to drive business revenue.
  • Memorized official and off-menu preparations to serve all customer beverage desires.
  • Restocked counter and customer areas to maintain adequate items levels for expected needs.
  • Listened to customer desires and needs to recommend optimal products.
  • Prepared more than 200 drinks per shift with high accuracy and consistently strong customer satisfaction.
  • Maintained calm demeanor during high-volume periods and special events.
  • Maintained highest standards of conduct and service to support company reputation.
  • Organized service and seating areas.
  • Received and accurately processed customer payments.
  • Managed morning rush of over 300 customers daily with efficient, levelheaded customer service.
  • Cleaned and sanitized work areas, utensils and equipment.
  • Maintained clean and organized workspace, enabling coworkers to locate resources and product.
  • Greeted guests with pleasant smile and superior customer service.
  • Resolved customer disputes with tact and professionalism.
  • Protected customers by regularly cleaning and sanitizing work areas and equipment.
  • Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas.
  • Trained entire staff of 6 baristas within two weeks in new programs, offerings, and procedures.
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Worked with new employees on procedures and policies, interacting with customers, cleaning areas and making orders.
  • Taught team members how to make latest drinks and correctly perform new procedures.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Enthusiastically engaged customers during busy periods to keep mood light and fun.
  • Created complex, hand-crafted beverages based upon customer preferences.

Barback

mckinney street
Dallas, TX
02.2017 - 07.2018
  • Assisted bartenders by stocking beer, wine, liquor, and other bar items.
  • Restocked ice and prepared garnishes for drinks.
  • Cleaned the bar area including counters, glasses, and utensils throughout shift.
  • Set up glassware for customers in anticipation of drink orders.

Theatre Performer

Unt Dallas
09.2015 - 01.2018
  • Applied expertise in body movements, gestures and different forms of speech to engage audience members and drive engagement.
  • Used singing, dancing and musical instruments to enhance performances.
  • Attended numerous auditions per week to obtain roles.
  • Worked closely with directors, fellow performers and writers to identify and perfect optimal performance techniques.
  • Rehearsed for 2 months or more without single absence and performed in 15 plays each season.
  • Entertained guests while simultaneously arranging and improvising popular music based on audience reactions.
  • Helped prepare stages, move props and break down stages to support smooth productions.

Education

High School Diploma -

Mckinney North High School
Mckinney, TX
07.2015

Some College (No Degree) - Theatre Arts

University of North Texas At Dallas
Dallas, TX

Some College (No Degree) - Communication's

University of Texas San Antonio

Skills

  • Coffee expertise
  • Tea expertise
  • Safe food handling practices
  • Product displays
  • Cash register operation
  • Conflict mediation
  • Solid problem solver
  • Detail oriented
  • Teamwork and collaboration
  • Customer service
  • Collaborative
  • Charismatic
  • Team management
  • Cleaning and sanitizing

Sing, Dance

I used to do a frequent amount of work doing musicals to help pay bills. But now ever since im focused on school its just been a hobby of mine when i have the free time and when i graduate.

Timeline

Barista/Trainer

Starbucks
08.2018 - Current

Barback

mckinney street
02.2017 - 07.2018

Theatre Performer

Unt Dallas
09.2015 - 01.2018

High School Diploma -

Mckinney North High School

Some College (No Degree) - Theatre Arts

University of North Texas At Dallas

Some College (No Degree) - Communication's

University of Texas San Antonio
Jay Ocampo