Jay Osborne
Experienced High-Volume Retail Manager.
Atlanta,GA
Summary
Results-driven retail management professional with 12 years experience. Recognized for creative forward-thinking in addressing and resolving concerns, optimizing policies, and sales techniques to promote loyalty while maximizing team efficiency to positively impact company success.
Overview
11
11
years of professional experience
Work History
Associate Manager of Human Resources
J.Crew
01.2022 - Current
- Led recruiting, onboarding and training of new hires to fulfill business requirements.
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Collaborated with managers to identify and address employee relations issues.
Manager of Visual Operations
Forever 21
11.2019 - 01.2022
- Balance driving sales and achieving task completion by providing strategic planning, authentic customer service, and effective time management.
- Lead Visual Trainer for Southeast district. (GA/FL)
Assistant Manager of Flagship
SalonCentric of L'Oréal USA Group
05.2018 - 03.2020
- Continuous training and education (State Board Certification) on professional hair/beauty products and styling technique.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Store Manager
American Apparel
02.2015 - 04.2017
- Managed inventory control, cash control, and store HR policies and procedures.
- Maximized performance by monitoring daily activities and mentoring team members.
Multi-Store Manager/ Visual Director
Pookie & Sebastian, Women's Boutique
12.2011 - 02.2015
- Organized promotional events and interacted with community to increase sales volume
- Managed purchasing, sales, marketing and customer account operations efficiently for 5 store locations.
Education
Some College (No Degree) - Business Administration And Management
Mercy College
Dobbs Ferry, NYSkills
- Human Resources Operations
- Microsoft Office Proficiency
- Retail Store Management
- Talent Management
- Marketing and Advertising Strategies
- Product and Service Sales
- Product Merchandising
- Special Events
- Improving Organizational Standards
- Policy Making and Enforcement
Additional Information
PROFESSIONAL AFFILIATES:
- Vaughn Jereaux LLC: Personal Assistant/Wardrobe stylist.
- Cozy's Cuts for Kids : Celebrity Children's Hair Salon: Salon Manager/ Front desk Receptionist.
- Center for Urban Community Services : Per Diem front desk attendant
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The supernatural is the natural not yet explained.
Elbert Hubbard
Timeline
Associate Manager of Human Resources
J.Crew
01.2022 - Current
Manager of Visual Operations
Forever 21
11.2019 - 01.2022
Assistant Manager of Flagship
SalonCentric of L'Oréal USA Group
05.2018 - 03.2020
Store Manager
American Apparel
02.2015 - 04.2017
Multi-Store Manager/ Visual Director
Pookie & Sebastian, Women's Boutique
12.2011 - 02.2015
Some College (No Degree) - Business Administration And Management
Mercy College