Jay Ramsdell II
Camillus,NY
Summary
Proven Guest Service Associate at Target, adept in complaint handling and payment processing, enhancing guest relations through diplomatic issue resolution. Demonstrated expertise in food preparation at Tully's Good Times Fairmount, ensuring high-quality standards. Skilled in both customer service and computer skills, contributing to team success and operational efficiency.
Overview
3
3
years of professional experience
Work History
Guest Service Associate
Target
02.2021 - Current
- Processed payments accurately, maintaining proper cash handling procedures and balanced registers at the end of each shift.
- Resolved customer complaints diplomatically, resulting in enhanced guest relations and return visits.
- Managed front desk operations, ensuring a smooth and pleasant guest experience.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Fry Cook
Tully's Good Times Fairmount
07.2023 - 06.2024
- Operated large-volume cooking equipment such as grills, deep-fat fryers or griddles.
- Cleaned, stocked, and restocked workstations and display cases.
- Enhanced food quality by ensuring proper cooking times and temperatures for various fried foods.
- Prepared food items such as meats, poultry, and fish for frying purposes.
Education
High School Diploma -
West Genesee Senior High School
Camillus, NY06.2023
Skills
- Patience and composure
- Complaint Handling
- Check-in and Check-out Procedures
- Payment Processing
- Team player mentality
- Customer Service
- Guest accommodations
- Issue Resolution
- Computer Skills
- Food and Beverage Area Setup
Timeline
Fry Cook
Tully's Good Times Fairmount
07.2023 - 06.2024
Guest Service Associate
Target
02.2021 - Current
High School Diploma -
West Genesee Senior High School