Jay Robb
Cottonwood Heights,UT
Summary
Accomplished Regional Director of Operations with a proven track record at Western States Lodging And Management, specializing in operational efficiency and workforce planning. Excelled in driving revenue growth through strategic partnerships and enhancing customer satisfaction. Skilled in data-driven decision making and sales, ensuring top-notch service and operational standards. Ready to stop traveling and settle back into community operations.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Regional Director of Operations
Western States Lodging And Management (Legacy)
04.2017 - Current
- Standardized operational procedures across all regional locations to ensure consistency in quality and performance.
- Ensured successful project completion by establishing clear objectives, milestones, and communication channels.
- Developed strong partnerships with key clients to expand business opportunities and drive revenue growth.
Executive Director
Abbington Assisted Living
04.2016 - 04.2017
- Opened and operated a New Assisted Living
- Responsible for pre-sales and occupancy for the community
- Hiring and onboarding of community staff
- Budget and financial responsibilities
- Regulatory compliance
Owner
Suncrest Senior Living (The Heritage)
06.2002 - 07.2016
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Maintained high occupancy and customer satisfaction by implementing efficient business processes and providing exceptional service.
Executive Director
The Village At Northrise
03.1999 - 06.2002
General Manager/Administrator
Marriott Senior Living Services
04.1990 - 03.1999
Education
Bachelor of Science - Family And Consumer Studies
University of Utah
Salt Lake City, UT04-1989
Skills
- Operational efficiency
- Data-driven decision making
- Workforce planning
- Sales and Marketing
Certification
Have been licensed as a Long Term Administrator in the following states: Utah, Virginia, Arizona, Colorado, and New Mexico
Languages
Spanish
Limited Working
Timeline
Regional Director of Operations
Western States Lodging And Management (Legacy)
04.2017 - Current
Executive Director
Abbington Assisted Living
04.2016 - 04.2017
Owner
Suncrest Senior Living (The Heritage)
06.2002 - 07.2016
Executive Director
The Village At Northrise
03.1999 - 06.2002
General Manager/Administrator
Marriott Senior Living Services
04.1990 - 03.1999
Have been licensed as a Long Term Administrator in the following states: Utah, Virginia, Arizona, Colorado, and New Mexico
Bachelor of Science - Family And Consumer Studies
University of Utah
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