Jaya Roach
Oriole Beach,FL
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
15
15
years of professional experience
Work History
Server
HQ Bbq & hot pot
Pensacola, Florida
01.2026 - Current
- Provided exceptional service to high volume of daily customers.
- Provided excellent customer service to enhance dining experiences.
- Upsold menu items to maximize guest satisfaction and revenue.
- Managed food and beverage orders efficiently and accurately.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
Prep Cook
Another Broken Egg Cafe
Pensacola, Florida
11.2025 - 04.2026
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Prepared ingredients by chopping, slicing, and measuring for menu items.
- Prepped vegetables and ingredients by washing, chopping and dicing.
- Assisted chefs with cooking tasks and plating dishes in a timely manner.
- Checked stock levels and restocked supplies to maintain inventory.
- Followed food safety guidelines to ensure proper handling and storage of food.
- Managed inventory by checking stock levels and restocking supplies as needed.
- Organized and labeled stock of ingredients to maintain needed inventory levels.
- Supported daily operations by cleaning utensils, pots, and pans after use.
Catering Assistant
Greeks catering and events
Pensacola, Florida
07.2023 - 11.2025
- Developed menus that catered to diverse client preferences and dietary needs.
- Coordinated with event planners to meet specific catering requirements effectively.
- Supervised kitchen staff to maintain efficient food preparation operations.
- Monitored cooking processes to uphold standards of taste and presentation.
- Managed inventory of catering supplies, ensuring availability for upcoming events.
- Assisted in setting up and breaking down catering events.
- Trained new staff on catering procedures and service expectations effectively.
- Provided excellent customer service during events, addressing guest needs promptly.
Wellness Manager
Earth Fare
Athens, USA
01.2021 - 06.2023
- Facilitated client identification and pursuit of health and wellness objectives, enhancing personal well-being.
- Delivered health and wellness education to individuals, families, and groups, fostering informed lifestyle choices.
- Advised individuals on food selection, preparation, and menu planning based on nutritional needs, promoting healthier eating habits.
- Leveraged Microsoft Word, Powerpoint, & Excel skills to input and compile data gathered from various sources.
Catering Manager
Gusto!
Athens, USA
06.2021 - 01.2023
- Managed food preparation, production, and presentation to meet quality standards and enhance guest satisfaction.
- Reviewed budgets for catering services and executed cost-saving measures.
- Ensured safe working conditions by enforcing safety procedures and maintaining equipment compliance.
Lead CSR/Assistant Manager
Circle K Corp
Oakdale, USA
06.2014 - 05.2021
- Delivered expert customer service and support, resolving technical issues to enhance customer satisfaction.
- Analyzed customer complaints and service trends to identify and resolve systemic issues, improving overall service quality.
- Coached team members on various aspects related to their roles such as soft skills training, sales techniques.
- Trained new customer service representatives on company policies and procedures, ensuring consistent service delivery.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Dietary Aide
University Pines at sky
Pensacola, USA
08.2011 - 06.2014
- Prepared and organized snacks and light meals to meet dietary needs.
- Provided meals to residents and patients in their rooms.
- Delivered meals to residents and patients, ensuring timely service and satisfaction.
- Assisted with preparation of snacks and other light meals.
- Cleaned and sanitized kitchen equipment and surfaces to maintain a safe and hygienic environment.
Education
Bachelor of Science - Nutrition Sciences
Indiana University - Purdue University Indianapolis
Indianapolis, INHigh School Diploma -
Oakdale High School
Oakdale, LASkills
- POS operation
- Order management
- Food safety
- Customer service
- Client interaction
- Event support
- Time management
- Team collaboration
- Issue resolution
- Detail orientation
- Adaptability
- On-the-job training
Languages
- Sign Language, Professional
- Spanish, Limited
Timeline
Server
HQ Bbq & hot pot
01.2026 - Current
Prep Cook
Another Broken Egg Cafe
11.2025 - 04.2026
Catering Assistant
Greeks catering and events
07.2023 - 11.2025
Catering Manager
Gusto!
06.2021 - 01.2023
Wellness Manager
Earth Fare
01.2021 - 06.2023
Lead CSR/Assistant Manager
Circle K Corp
06.2014 - 05.2021
Dietary Aide
University Pines at sky
08.2011 - 06.2014
Bachelor of Science - Nutrition Sciences
Indiana University - Purdue University Indianapolis
High School Diploma -
Oakdale High School