Jayana White
Baton Rouge,LA
Summary
Experienced with multi-site management, team leadership, and operational optimization. Utilizes strategic planning to drive efficiency and enhance customer satisfaction. Track record of fostering team collaboration and achieving business goals.
Overview
9
9
years of professional experience
Work History
District Manager
Waffle House
11.2021 - Current
- Supervised various locations, enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Developed and executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction.
- Achieved consistent revenue growth by identifying new business opportunities and expanding existing client base within the district.
Senior Branch Manager
Southern Fast Loans Dba Cash Cow
01.2019 - 11.2021
- Managed daily operations while maintaining a high level of efficiency, productivity, and customer service.
- Streamlined workflow processes to increase operational efficiency without compromising on service quality or delivery speed.
- Ensured regulatory compliance by keeping abreast of industry developments, updating policies as necessary, and conducting regular audits.
- Implemented data-driven decision-making tools, enabling the team to focus on strategic growth areas for increased branch success.
- Built strong relationships with key clients, resulting in increased loyalty and repeat business.
Customer Service Representative Team Lead
Tower Loan
02.2016 - 12.2018
- Provided ongoing support to team members through mentoring, coaching, and skill development sessions.
- Boosted morale within the team by organizing engaging team-building activities and encouraging open communication among peers.
- Managed escalated customer issues, ensuring swift resolution and maintaining positive relationships with clients.
- Conducted regular performance evaluations, setting clear expectations and providing constructive feedback to support professional growth.
- Reduced average handle time by providing ongoing coaching on efficient call handling techniques.
- Improved overall call center performance with effective coaching and feedback to team members.
Education
Associate of Arts - Business
University of Phoenix
Tempe, AZ11-2023
Skills
- Leadership skills
- Recruiting and hiring
- Strategic planning
- Customer service
- Training and coaching
- Operations management
- Sales management
- Multi-unit management
- Team development
- Leadership development
Timeline
District Manager
Waffle House
11.2021 - Current
Senior Branch Manager
Southern Fast Loans Dba Cash Cow
01.2019 - 11.2021
Customer Service Representative Team Lead
Tower Loan
02.2016 - 12.2018
Associate of Arts - Business
University of Phoenix
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