JAYCI ELORZA
Cameron,CA
Summary
Dynamic Advanced Medical Support Assistant with a proven track record at the Department of Veteran Affairs, excelling in patient scheduling and HIPAA compliance. Adept at enhancing clinic efficiency through exceptional patient communication and organizational skills, ensuring a welcoming environment while maintaining accurate electronic health records. Committed to delivering high-quality patient care and support.
Experienced medical support professional prepared for responsibilities of this role. Known for strong team collaboration, adaptability, and achieving results. Skilled in patient scheduling, electronic health records management, and medical billing. Valued for reliability, communication skills, and ability to meet evolving needs.
Overview
27
27
years of professional experience
Work History
Advanced Medical Support Assistant
Department of Veteran Affairs
Mather, CA
01.2016 - Current
- Assisted in managing patient scheduling and appointment reminders to enhance clinic efficiency.
- Supported medical staff by preparing examination rooms and ensuring necessary equipment was available.
- Gained proficiency in electronic health record systems for accurate patient data entry and retrieval.
- Provided excellent customer service by addressing patient inquiries and resolving issues promptly.
- Maintained cleanliness and organization of medical supplies, promoting a safe environment for patients.
- Learned HIPAA regulations to ensure confidentiality of patient information during daily operations.
- Developed skills in handling insurance verification processes to facilitate timely patient care services.
- Maintained strict compliance with HIPAA regulations, ensuring the protection of sensitive patient information.
- Provided exceptional customer service to patients, visitors, and colleagues, fostering a welcoming environment at all times.
- Eased patient anxiety through clear explanation of procedures, treatments, and upcoming appointments while addressing their concerns respectfully.
- Organized patient records to research records, extract medical information and review records for completeness and accuracy.
Nursing Assistant /Staffing Coordinator
Eskaton Care Center Fair Oaks
Fair Oaks, CA
06.1998 - 01.2016
- Assisted nursing staff with daily patient care, ensuring comfort and safety.
- Monitored vital signs, documenting changes and reporting to healthcare teams.
- Supported patient mobility through lifting and transferring techniques.
- Educated patients on health management practices, fostering adherence to care plans.
- Streamlined patient admission processes by coordinating necessary documentation and supplies.
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted a safe and clean environment by maintaining strict adherence to infection control protocols and sanitation standards.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Coordinated recruitment efforts to align staffing needs with operational goals.
- Streamlined onboarding processes to enhance new hire integration and retention.
- Verified payroll, vacation and sick time hours to support accounting processes.
- Assisted in onboarding new hires, facilitating a smooth transition into their roles and supporting employee retention efforts.
- Supported HR functions such as benefits administration and employee relations, enhancing overall organizational efficiency.
- Reduced time-to-hire significantly by optimizing interview scheduling process.
- Improved candidate experience during hiring process with timely and clear communication.
- Advocated for staff members, helping to identify and resolve conflicts.
Education
No Degree - MEDICAL ASSISTANT CERTIFICATE
MTI
Sacramento, CA12-2011
Skills
- Conflict resolution techniques
- Patient communication
- Organizational growth
- Medical billing experience
- HIPAA compliance
- Appointment scheduling expertise
- Professionalism and ethics
- Patient scheduling
- Medical terminology
- Data entry proficiency
- Patient scheduling abilities
- Electronic health records management
Timeline
Advanced Medical Support Assistant
Department of Veteran Affairs
01.2016 - Current
Nursing Assistant /Staffing Coordinator
Eskaton Care Center Fair Oaks
06.1998 - 01.2016
No Degree - MEDICAL ASSISTANT CERTIFICATE
MTI