Jayd St Juste
5824 Nature Terrace Cv ,FL
Summary
Dynamic and dedicated professional with extensive experience in customer service at Twin Peaks Restaurants. Proven ability to manage high-pressure situations while demonstrating strong multitasking and conflict resolution skills. Committed to maintaining cleanliness and enhancing guest experiences, ensuring optimal service delivery and satisfaction.
Overview
3
3
years of professional experience
Work History
Restaurant Hostess
Twin Peaks Restaurants
3901 US Hwy 98 N, Lakeland, FL 33809
03.2025 - 02.2026
- Greeted and seated guests, ensuring prompt and friendly service.
- Managed reservation systems to optimize seating arrangements and reduce wait times.
- Assisted in training new staff on customer service standards and restaurant policies.
- Coordinated with kitchen and serving staff to ensure seamless dining experiences.
- Handled guest inquiries and complaints, demonstrating conflict resolution skills.
- Maintained cleanliness of entryway and dining areas to enhance overall ambiance.
Restaurant Hostess
The Fire Restaurant
325 W Central Ave, Winter Haven, FL 33880
06.2024 - 10.2024
- Greeted and seated guests, ensuring prompt and friendly service.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Managed reservation systems to optimize seating arrangements and reduce wait times.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
Sales Associate
Marshals Department Store
3615 Florida Ave S, Lakeland, FL 33803
11.2022 - 01.2023
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Operated point-of-sale systems efficiently to process transactions accurately.
- Monitored inventory levels, restocked shelves, and organized merchandise displays regularly.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Crew Member
McDonald's Restaurant
2001 James L Redman PKWY, Plant City, FL 33566
09.2022 - 11.2022
- Operated cash register, processed transactions efficiently to enhance customer satisfaction.
- Prepared food items adhering to safety and quality standards to ensure consistency.
- Assisted in maintaining a clean and organized work environment for optimal operations.
- Collaborated with team members to expedite service during peak hours, improving workflow.
- Monitored inventory levels and assisted in stock replenishment to minimize shortages.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
Education
Associate of Science - Radiologic Technology
Keiser University, Tampa FL
5002 W Waters Ave, Tampa, FL 3363406.2026
High School Diploma -
Bartow Highschool
1270 S Broadway Ave, Bartow, FL 3383005.2025
Skills
- Customer service
- Strong multitasking
- Active learning
- Conflict resolution
- Cleanliness and hygiene
- Complex Problem-solving
Timeline
Restaurant Hostess
Twin Peaks Restaurants
03.2025 - 02.2026
Restaurant Hostess
The Fire Restaurant
06.2024 - 10.2024
Sales Associate
Marshals Department Store
11.2022 - 01.2023
Crew Member
McDonald's Restaurant
09.2022 - 11.2022
Associate of Science - Radiologic Technology
Keiser University, Tampa FL
High School Diploma -
Bartow Highschool