Jayda Earwood
Charlotte,NC
Summary
Dynamic professional with a proven track record in customer service and strong multitasking abilities, honed at Jim N Nicks Bar-B-Q. Recognized for enhancing guest satisfaction and streamlining operations, I excel in relationship building and data management, consistently achieving goals while fostering a collaborative team environment. Recognized for attention to detail and effective problem-solving, driving team productivity and customer satisfaction.
Overview
6
6
years of professional experience
Work History
Restaurant Hostess
Jim N Nicks Bar-B-Q
Concord, NC
02.2024 - Current
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Checked in with servers to confirm preparedness before seating customers.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
- Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
Sales Coordinator
Home2 Suites By Hilton
Charlotte, NC
09.2022 - 07.2023
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
- Streamlined sales processes for improved efficiency and customer satisfaction.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Managed accounts to retain existing relationships and grow share of business.
Supervisor
Tacos4life
Concord, NC
08.2019 - 09.2022
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Education
Central Cabarrus High School
Concord, NC06.2018
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Active learning
- Multitasking and organization
- Data entry
- Discretion and confidentiality
- Document management
- Recordkeeping
- Goal oriented
- Attention to detail
Timeline
Restaurant Hostess
Jim N Nicks Bar-B-Q
02.2024 - Current
Sales Coordinator
Home2 Suites By Hilton
09.2022 - 07.2023
Supervisor
Tacos4life
08.2019 - 09.2022
Central Cabarrus High School