Jaydah Cartagena
Charlotte,NC
Summary
Healthcare professional with proven background in clinical environments, delivering exceptional patient care and support. Known for strong team collaboration and adaptability, ensuring seamless integration into dynamic medical settings. Reliable and flexible, with focus on key skills such as patient interaction, medical documentation, and procedural support.
Overview
5
5
years of professional experience
Work History
Certified Clinical Medical Assistant
Piedmont General Surgery
Rock Hill, SC
12.2025 - Current
- Assisted in patient preparation for surgical procedures, ensuring compliance with protocols and safety standards.
- Managed patient records using electronic health record (EHR) systems, maintaining accuracy and confidentiality.
- Coordinated communication between patients and medical staff, enhancing overall patient experience and satisfaction.
- Performed routine clinical tasks such as taking vital signs, preparing lidocaine injections, and preparing lab specimens.
Health Coach/Medical Assistant
One Medical
Charlotte, NC
02.2024 - 12.2025
- Coordinate care between patients and providers, ensuring accurate documentation of health histories, medications, and treatment plans for 20-25 patients daily.
- Lead inclusion-focused initiatives, including being named 2025 Inclusion Celebrations Champion, strengthening patient trust and community engagement.
- Selected as a mentee to a licensed psychologist , gaining advanced insights into behavioral health and patient psychology.
- Serve as a mentor to three colleagues in the Women in One Medical Mentorship Program, fostering leadership and career growth.
Clinical Administrative Assistant
Deep Roots Natural Medicine
Charlotte, NC
10.2022 - 01.2025
- Designed and executed social media marketing campaigns , expanding online reach and patient engagement.
- Coordinated community wellness events and workshops , attracting new clients and increasing retention.
- Built business partnerships with local wellness providers to strengthen referral networks.
- Introduced new services to the clinic, contributing to measurable patient growth and revenue increases.
Crisis Intervention Specialist Training
988 Suicide and Crisis Lifeline
Greenville, SC
09.2022 - 03.2023
- Proficient in assessing the need for client hospitalization or involuntary commitment when necessary
- Demonstrated ability to remain calm and composed in high-stress situations
- Highly organized when preparing reports, documenting progress notes, and completing other administrative tasks.
Support Group Facilitator
IMPACT Abuse Intervention Program
Charlotte, North Carolina
05.2021 - 12.2022
- Designed and facilitated group workshops on attachment styles, conflict resolution, and relationship dynamics.
- Applied evidence-based de-escalation strategies to manage high-conflict situations.
- Contributed to program evaluation by documenting participant progress and recommending improvements.
Education
CCMA Certification - Certified Clinical Medical Assistant
University of North Carolina At Charlotte
Charlotte, NC11-2025
Certified Transformational Nutrition Coach - Health And Wellness
Institute of Transformational Nutrition
Los Angeles, CA10-2024
Bachelor of Science - Psychology
University of North Carolina At Charlotte
Charlotte, North Carolina12-2023
Bachelor of Arts - Sociology
University of North Carolina At Charlotte
Charlotte, North Carolina12-2023
Coaching Certification - National Board For Health & Wellness Coaching
National Board Certified Health & Wellness Coach (NBC-HWC)
03-2026
Skills
- Patient Care Coordination & Clinical Documentation
- Motivational Interviewing and Health Coaching
- Electronic Health Medical Records Experienced
- Crisis Intervention & Trauma-Informed Support
- Event Planning & Business Partnerships
- HIPAA Compliance & Confidentiality
- Diversity, Equity & Inclusion Advocacy
- Leadership, Mentorship & Team Development
Timeline
Certified Clinical Medical Assistant
Piedmont General Surgery
12.2025 - Current
Health Coach/Medical Assistant
One Medical
02.2024 - 12.2025
Clinical Administrative Assistant
Deep Roots Natural Medicine
10.2022 - 01.2025
Crisis Intervention Specialist Training
988 Suicide and Crisis Lifeline
09.2022 - 03.2023
Support Group Facilitator
IMPACT Abuse Intervention Program
05.2021 - 12.2022
Bachelor of Science - Psychology
University of North Carolina At Charlotte
Bachelor of Arts - Sociology
University of North Carolina At Charlotte
CCMA Certification - Certified Clinical Medical Assistant
University of North Carolina At Charlotte
Certified Transformational Nutrition Coach - Health And Wellness
Institute of Transformational Nutrition
Coaching Certification - National Board For Health & Wellness Coaching
National Board Certified Health & Wellness Coach (NBC-HWC)