Jayde O'Connell
Haverhill,MA
Summary
Hardworking and dependable bartender successful at managing multiple priorities, maintaining poise and sense of humor in demanding environments. Strong history of exceptional customer service in restaurant establishments. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Bartender
Oriental Garden
Haverhill, MA
07.2022 - Current
- Served food and drinks quickly and correctly, making recommendations when necessary.
- Established rapport with regular customers, encouraging others to become return customers through friendly customer service.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Trained waitresses on serving responsibilities and expectations.
- Managed cash handling duties responsibly, including Keno/Lottery.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Performed opening and closing duties, printing sales reports, preparing cash drawers and inventory for incoming shift.
Bank Teller
Brookline Bank
Rowley, MA
09.2020 - 07.2022
- Managed high-volume transactions while maintaining attention to detail, ensuring seamless customer experience.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Increased efficiency within the teller line by sharing best practices among colleagues, leading to shorter wait times for customers.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Counted, verified and handled bank deposits and armored car transactions.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
Bank Teller
Santander Bank
Ipswich, MA
03.2018 - 09.2020
- Processed customer transactions promptly, minimizing wait times.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Educated customers on use of banking website and mobile apps.
- Audited fellow teller currency to contribute to dual-control procedures.
- Collaborated with team members to achieve monthly sales targets and provide exceptional service to customers.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
Education
High School Diploma -
Timberlane Regional High School
Plaistow, NH06.2016
Skills
- Customer service expertise
- Adaptable
- Professional and reliable work ethic
- Strong multitasking
- Cash handling, POS portal, Lottery
- TIPS Certified
Timeline
Bartender
Oriental Garden
07.2022 - Current
Bank Teller
Brookline Bank
09.2020 - 07.2022
Bank Teller
Santander Bank
03.2018 - 09.2020
High School Diploma -
Timberlane Regional High School