Jayde Ratcliff
Overview
6
6
years of professional experience
Work History
Resident Assistant
North Dakota State University
08.2024 - Current
- Facilitated conflict resolution among residents, fostering a positive living environment.
- Coordinated community-building activities, enhancing resident engagement and collaboration.
- Attended, participated, and contributed to weekly staff meetings addressing resident and building needs.
- Monitored compliance with university policies, ensuring safety and security within residence halls.
- Served as an approachable resource for residents seeking advice or assistance with personal or academic issues.
Crew Member
Plato's Closet
01.2024 - Current
- Successfully handled customer concerns and relations in an efficient and timely manner.
- Cleaned and maintained orders to sales floor inquiries.
- Handled customer transactions and money-handling skills efficiently.
- Interacted pleasantly with guests to deliver quality customer service.
- Drove team success by quickly completing assigned tasks.
- Organized and ran clothing supplies to support operations and team productivity.
- Upheld high standards of productivity and quality in operations.
- Assisted management with inventory control and other managerial duties.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Senior Summer Resident Assistant
North Dakota State University
05.2025 - 08.2025
- Facilitated community engagement through organized events and activities for residents.
- Provided support to students by addressing concerns and connecting them with campus resources.
- Handled administrative tasks for move-ins/outs, checked out items, and day-to-day tasks.
- Managed room occupancy and key handling
Community Life Assistant
Bethany Nursing Home
12.2023 - 06.2024
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Worked closely with elderly residents in memory care.
- Created activities to get everyone involved.
- Worked around complex complications and adverse work conditions.
- Performed assessments to determine individual limitations and strengths.
- Built and maintained strong relationships with residents by successfully putting myself into each resident's day-to-day lives.
- Made referrals to utilize community resources for resident's needs.
- Prepared patients for self-management and decision-making responsibilities.
- Connected individuals with relevant community resources and coordinated referrals.
- Making connections and learning more and more about each person for who they are.
Shift Leader
Papa Murphys
08.2019 - 08.2023
- Managed daily workflow and scheduled staff for adequate coverage and staff availability.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepared bank deposit statements.
- Supervised and led employees to maintain productivity and customer service levels.
- Coached team members to increase productivity and reduce workplace accidents.
- Delegated tasks to employees and monitored activities and task completion.
Fulfillment Expert
Target Corporation
08.2020 - 01.2022
- Kept assigned work areas clean and orderly to promote efficiency and mitigate risk of accidents.
- Verified items correctly matched to sales check for packing and shipment.
- Located merchandise from shelves and storage areas to fill orders.
- Packed merchandise for delivery and moved items to delivery area.
- Packed products into designated boxes, taking care to protect items from damage or shifting during transport.
- Worked sales floor, collecting online purchased orders throughout the store.
- Sorted and organized customer orders into correct packaging or bagging efficiently.
Education
Bachelor of Science - Anthropology
North Dakota State University
Fargo, ND06-2027
High School Diploma -
Chaska High School
Chaska, MN06-2023
Skills
- Customer Service
- Performance Improvement
- Team Contributions
- Flexible Schedule
- Workplace Efficiency
- Problem-Solving
- Creativity and Innovation
Timeline
Senior Summer Resident Assistant
North Dakota State University
05.2025 - 08.2025
Resident Assistant
North Dakota State University
08.2024 - Current
Crew Member
Plato's Closet
01.2024 - Current
Community Life Assistant
Bethany Nursing Home
12.2023 - 06.2024
Fulfillment Expert
Target Corporation
08.2020 - 01.2022
Shift Leader
Papa Murphys
08.2019 - 08.2023
High School Diploma -
Chaska High School
Bachelor of Science - Anthropology
North Dakota State University