Overview
Work History
Education
Skills
Timeline
Generic

Jayde Ratcliff

Overview

6
6
years of professional experience

Work History

Resident Assistant

North Dakota State University
08.2024 - Current
  • Facilitated conflict resolution among residents, fostering a positive living environment.
  • Coordinated community-building activities, enhancing resident engagement and collaboration.
  • Attended, participated, and contributed to weekly staff meetings addressing resident and building needs.
  • Monitored compliance with university policies, ensuring safety and security within residence halls.
  • Served as an approachable resource for residents seeking advice or assistance with personal or academic issues.

Crew Member

Plato's Closet
01.2024 - Current
  • Successfully handled customer concerns and relations in an efficient and timely manner.
  • Cleaned and maintained orders to sales floor inquiries.
  • Handled customer transactions and money-handling skills efficiently.
  • Interacted pleasantly with guests to deliver quality customer service.
  • Drove team success by quickly completing assigned tasks.
  • Organized and ran clothing supplies to support operations and team productivity.
  • Upheld high standards of productivity and quality in operations.
  • Assisted management with inventory control and other managerial duties.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.

Senior Summer Resident Assistant

North Dakota State University
05.2025 - 08.2025
  • Facilitated community engagement through organized events and activities for residents.
  • Provided support to students by addressing concerns and connecting them with campus resources.
  • Handled administrative tasks for move-ins/outs, checked out items, and day-to-day tasks.
  • Managed room occupancy and key handling

Community Life Assistant

Bethany Nursing Home
12.2023 - 06.2024
  • Safeguarded patient privacy with strict adherence to HIPAA protocols.
  • Worked closely with elderly residents in memory care.
  • Created activities to get everyone involved.
  • Worked around complex complications and adverse work conditions.
  • Performed assessments to determine individual limitations and strengths.
  • Built and maintained strong relationships with residents by successfully putting myself into each resident's day-to-day lives.
  • Made referrals to utilize community resources for resident's needs.
  • Prepared patients for self-management and decision-making responsibilities.
  • Connected individuals with relevant community resources and coordinated referrals.
  • Making connections and learning more and more about each person for who they are.

Shift Leader

Papa Murphys
08.2019 - 08.2023
  • Managed daily workflow and scheduled staff for adequate coverage and staff availability.
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepared bank deposit statements.
  • Supervised and led employees to maintain productivity and customer service levels.
  • Coached team members to increase productivity and reduce workplace accidents.
  • Delegated tasks to employees and monitored activities and task completion.

Fulfillment Expert

Target Corporation
08.2020 - 01.2022
  • Kept assigned work areas clean and orderly to promote efficiency and mitigate risk of accidents.
  • Verified items correctly matched to sales check for packing and shipment.
  • Located merchandise from shelves and storage areas to fill orders.
  • Packed merchandise for delivery and moved items to delivery area.
  • Packed products into designated boxes, taking care to protect items from damage or shifting during transport.
  • Worked sales floor, collecting online purchased orders throughout the store.
  • Sorted and organized customer orders into correct packaging or bagging efficiently.

Education

Bachelor of Science - Anthropology

North Dakota State University
Fargo, ND
06-2027

High School Diploma -

Chaska High School
Chaska, MN
06-2023

Skills

  • Customer Service
  • Performance Improvement
  • Team Contributions
  • Flexible Schedule
  • Workplace Efficiency
  • Problem-Solving
  • Creativity and Innovation

Timeline

Senior Summer Resident Assistant

North Dakota State University
05.2025 - 08.2025

Resident Assistant

North Dakota State University
08.2024 - Current

Crew Member

Plato's Closet
01.2024 - Current

Community Life Assistant

Bethany Nursing Home
12.2023 - 06.2024

Fulfillment Expert

Target Corporation
08.2020 - 01.2022

Shift Leader

Papa Murphys
08.2019 - 08.2023

High School Diploma -

Chaska High School

Bachelor of Science - Anthropology

North Dakota State University
Jayde Ratcliff