JAYDEN BONNY
Waldorf,MD
Summary
Dynamic IT support professional and cybersecurity student with a solid foundation in technical troubleshooting, customer service, and issue resolution within fast-paced environments. Exceptional communication skills facilitate the clear conveyance of technical information to non-technical users. Adept at managing multiple priorities to consistently meet high service standards. Eager to leverage problem-solving abilities in a Help Desk or IT Support role, focusing on enhancing technical expertise and driving operational efficiency. Committed to thriving in diverse professional settings and contributing to team success through effective leadership and strategic collaboration.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Manager/ Key Carrier
04.2022 - Current
- Provided frontline technical support for POS systems, registers, scanners, and network-connected devices to ensure uninterrupted store operations.
- Diagnosed and resolved hardware and software issues, minimizing downtime during peak business hours.
- Assisted employees with system access issues, password resets, and basic technical troubleshooting.
- Trained and supported staff on new systems and technology, reducing recurring technical issues.
- Documented incidents and escalated unresolved technical problems following established procedures.
- Led and supervised team members while maintaining high customer service and operational standards.
Education
Associate of Science - Cybersecurity
College of Southern Maryland
La Plata, MD03-2027
Skills
- Customer service
- Team leadership
- Complex Problem-solving
- Task delegation
- Operations management
- Risk management
- Attention to detail
- Adaptability and flexibility
- Data analysis
Certification
Comptia Security+
Timeline
Manager/ Key Carrier
04.2022 - Current
Associate of Science - Cybersecurity
College of Southern Maryland